Zarahi Zavala Duarte
Summary
Accomplished Assistant Store Manager at Levi Strauss & Co, specializing in driving profitability improvements through strategic financial analysis and effective cost-saving measures. Demonstrated expertise in staff management and innovative sales strategies, complemented by strong verbal communication and mentoring abilities. Recognized for enhancing operational efficiency alongside boosting customer satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Levis Strauss & Co
Commerce, CA
09.2022 - Current
- Managed a $26 million flagship store with 200+ employees.
- Developed strategies for increasing store profitability from 26% to 35% contribution by analyzing financial data and implementing cost-saving measures.
- Developed an efficient scheduling system aligning with business requirements and quarterly labor goals.
- Processed payroll weekly using UKG and insured 10% labor threshold was met.
- Analyzed sales data to identify trends and adjust strategies accordingly
- Worked in close relation to the Senior Loss Prevention Manager to recover over $50k of stolen merchandise.
- Assisted 12 district stores in managing labor goals to meet budgeted hours for the quarter.
- Coordinated shipment deliveries each day to sustain necessary store stock.
Supervisor
Levis Strauss & Co
Commerce, CA
08.2021 - 09.2022
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Created new strategies for improving customer service standards within the organization.
- Monitored employee productivity to provide constructive feedback and coaching.
Lead Sales Associate
Levis Strauss & Co
Commerce, CA
09.2019 - 08.2021
- Assisted with the training of new sales associates.
- Supervised a team of sales associates on daily tasks and operations.
- Monitored stock levels, identified discrepancies, and reported them to management.
- Cross-trained on all store departments to best support team during peak periods.
Sales Associate
Levis Strauss & Co
Commerce, CA
10.2018 - 09.2019
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
Skills
- Scheduling coordination
- Verbal and written communication
- Sales expertise and strategies
- XStore
- Deadline functionality
- Human resource policies
- Hiring and training
- Performance evaluations
- Incident reports
- Attention to detail
- Loss prevention
- Staff management
- Microsoft Office
- Customer service
- Mentoring and coaching
- Krono's
- Workday
Languages
Spanish
Native/ Bilingual
REFERENCES
References available upon request.
Timeline
Assistant Store Manager
Levis Strauss & Co
09.2022 - Current
Supervisor
Levis Strauss & Co
08.2021 - 09.2022
Lead Sales Associate
Levis Strauss & Co
09.2019 - 08.2021
Sales Associate
Levis Strauss & Co
10.2018 - 09.2019
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