Zareeta Ellis
Joliet
Summary
Results-driven management professional prepared to lead shifts with focus on operational efficiency and team morale. Known for improving workflow processes and resolving conflicts to maintain productive work environment. Values collaboration and adaptability, consistently ensuring dependable team performance and goal achievement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager of Operations
Bowlero/Lucky Strike
10.2024 - Current
- Cooperated with co-workers to improve customer experience
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Supervised employees and oversaw quality compliance with company standards for food,alcohol and services.
District Manager in Training
Storage Asset Management
06.2021 - 09.2024
- Boosted customer satisfaction ratings by implementing targeted training programs focused on improving service quality and product knowledge among staff members.
- Managed multiple store locations simultaneously, ensuring consistent execution of company policies and procedures across all sites.
- Spearheaded employee engagement initiatives aimed at fostering an inclusive workplace atmosphere that promoted teamwork and collaboration across all levels of the organization.
- Provided ongoing coaching and mentorship to store managers, cultivating a culture of excellence in operations management and customer service.
Shipping Clerk
Geodis Logistics
07.2020 - 06.2021
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
General Manager
CubeSmart Self Storage
04.2016 - 07.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Shipping Lead
Walmart.com
08.2009 - 12.2016
- Ensured accurate documentation for all shipments, complying with company policies and regulatory requirements.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Maintained strong relationships with shipping carriers such as UPS, FedEx, and DHL.
- Implemented quality control measures for incoming shipments, minimizing damaged goods and ensuring product integrity.
Store Manager
Extra Space Storage
01.2008 - 09.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Joliet West High School
05.1998
Skills
- Operations Management
- Staff Development
- Technology proficiency
- Customer Service
- Strategic Planning
- Schedule Management
- Staff Supervision
- Customer Relationship Management (CRM)
- Sales Techniques
- Financial Management
- Marketing
- Employee training
- Energetic and enthusiastic
- Opening and closing procedures
- Punctual and reliable
- Delegating work
Certification
Servsafe Certification
TIPS Certification
Allergens
Timeline
Manager of Operations
Bowlero/Lucky Strike
10.2024 - Current
District Manager in Training
Storage Asset Management
06.2021 - 09.2024
Shipping Clerk
Geodis Logistics
07.2020 - 06.2021
General Manager
CubeSmart Self Storage
04.2016 - 07.2020
Shipping Lead
Walmart.com
08.2009 - 12.2016
Store Manager
Extra Space Storage
01.2008 - 09.2012
High School Diploma -
Joliet West High School
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