Zarek Lee
Vancouver,WA
Summary
Experienced leader in general and operations management with a strong background in team leadership and process optimization. Expertise in strategic planning and staff development, resulting in improved operational efficiency and reduced costs. Demonstrated ability to enhance business performance through innovative problem-solving and effective leadership.
Overview
12
12
years of professional experience
Work History
Director of Operations, Head of Human Resources
Real You Electrolysis
Vancouver, Washington
12.2024 - 08.2026
- Managed day-to-day operations of a large staff in multiple departments.
- Worked with management team to develop operational goals aligned with business strategy.
- Identified areas where process improvements could be made resulting in increased productivity.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Ensured compliance with applicable laws, regulations, industry standards.
- Successfully improved employment turnover through creating incentive and training programs.
- Developed training programs for staff on electrolysis techniques and customer service.
- Structured HR consulting services to support clients during organizational developments and changes.
Customer Operations and Payments Manager
IKEA
Portland, OR
11.2022 - 11.2024
- Hires, onboards, and trains Customer Care co-workers. Directs the overall selection, onboarding, development of co-workers.
- Developed individual development plans, managed resource planning and coworker relations, and delegated responsibilities to optimize team performance.
- Coached co-workers on the shop floor while maintaining operational standards across Cash Lanes, Click and Collect, Home Delivery, Handout, and Car Loading Area.
- Monitored performance against KPIs to identify trends in customer concerns and recommended actionable improvements.
Office and Community Manager, People Operations Team
Fully
11.2021 - 11.2022
- Managed daily office operations, ensuring smooth workflow and efficiency.
- Implemented office policies and procedures to enhance productivity and organization.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
- Maintained office supplies inventory, ordering supplies to prevent shortages.
- Collaborated with marketing teams to align community strategies with brand goals.
- Educated community members on products, services, and initiatives.
Store Manager
Spirit Halloween
Portland, OR
07.2018 - 10.2021
Store Manager
Lolli and Pops
Tigard, OR
10.2020 - 04.2021
Assistant Store Team Leader
Big Lots
Portland, OR
09.2019 - 11.2020
Energy Analyst Account Specialist
Engie Impact
Spokane, WA
08.2017 - 07.2018
Assistant Manager
Walmart
Spokane, WA
12.2014 - 04.2018
Claims Auditor and Data Entry
Premera
Spokane, WA
12.2015 - 08.2016
Education
High school - Business Education Classes, Business General Studies
Woodland High School
WoodlandSome College (No Degree) - Business Management
ITT Technical Institute
Spokane, WASkills
- Operational Strategy
- Process Improvement
- Data Analysis
- Client Management
- Business Development
- Talent acquisition
- Recruitment
- Onboarding process
- Staff development
- People operations
- Customer Service
- Operations oversight
- Conflict resolution
- Problem solving
- Public Speaking
- Employee Engagement
Specialized Areas Of Work
- People Operation Team: Managed and assisted in People Operations projects.
- B-Corp Certification Process: Managed the overall process of previous company to renew their B-Corp certification.
- Non-Profit 501c3 Executive: Previously on Board of Directors for local Non-Profit
Timeline
Director of Operations, Head of Human Resources
Real You Electrolysis
12.2024 - 08.2026
Customer Operations and Payments Manager
IKEA
11.2022 - 11.2024
Office and Community Manager, People Operations Team
Fully
11.2021 - 11.2022
Store Manager
Lolli and Pops
10.2020 - 04.2021
Assistant Store Team Leader
Big Lots
09.2019 - 11.2020
Store Manager
Spirit Halloween
07.2018 - 10.2021
Energy Analyst Account Specialist
Engie Impact
08.2017 - 07.2018
Claims Auditor and Data Entry
Premera
12.2015 - 08.2016
Assistant Manager
Walmart
12.2014 - 04.2018
High school - Business Education Classes, Business General Studies
Woodland High School
Some College (No Degree) - Business Management
ITT Technical Institute