Marci Call
Herriman,UT
Summary
HR professional with proven track record in strategic human resource management, focusing on optimizing employee performance and organizational effectiveness. Known for building cohesive teams and fostering culture of continuous improvement. Adaptable and dependable, consistently aligning HR strategies with business goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Director, Human Resources
Bed Bath & Beyond Inc. (Formerly Overstock, Inc.)
Utah
06.2020 - Current
- Direct full-scale HR operations, ensuring efficient delivery of services across employee relations, compliance, talent management, compensation, benefits, and workforce planning.
- Lead operational execution of enterprise HR strategies, translating executive vision into structured processes, policies, and measurable outcomes.
- Oversee daily HR functional performance, establishing controls, workflows, and accountability measures to ensure consistency and regulatory compliance.
- Manage HR financial performance including budgeting, cost control, and resource allocation to optimize operational effectiveness.
- Supervise and develop HR leadership teams, driving performance management, succession planning, and operational readiness.
- Partner with executive leadership to implement organizational changes, workforce restructures, and business transformation initiatives.
- Resolve complex operational and employee relations matters while maintaining procedural integrity and minimizing organizational risk.
- Ensure consistent implementation of company-wide HR policies and operational standards across departments.
- Directed day-to-day operations of the company’s comprehensive benefits programs, ensuring cost efficiency, compliance, and service excellence.
- Managed vendor relationships, carrier negotiations, and broker partnerships to control costs and maintain competitive offerings.
- Oversaw administration of health, retirement, disability, leave, wellness, and ancillary benefit programs.
- Implemented operational controls and reporting processes to monitor benefits utilization, costs, and regulatory requirements.
- Led benefits team performance, workload management, and service delivery standards.
- Led development and implementation of HR strategies aligning with organizational goals.
- Oversaw employee relations programs fostering a positive work environment.
- Implemented performance management systems driving employee engagement and productivity.
- Managed compliance with labor laws, ensuring organizational adherence to regulations.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Met with employees annually for progress reviews and performance assessments.
- Navigated complex employment law matters in collaboration with legal counsel to ensure company compliance with all relevant regulations at federal, state, and local levels.
- Managed complex workforce restructurings in response to organizational changes or shifts in business strategy while minimizing disruption to employees.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes using HRIS systems to improve operational efficiency and data accuracy.
- Oversaw employee relations efforts, resolving conflicts and promoting a positive workplace environment.
- Directed hiring and onboarding programs for new employees.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Increased employee satisfaction through the development of comprehensive benefits packages and work-life balance initiatives.
Director, Human Resources
Bed Bath & Beyond Inc. (Formerly Overstock, Inc.)
Midvale
08.2004 - 06.2020
- Direct full-scale HR operations, ensuring efficient delivery of services across employee relations, compliance, talent management, compensation, benefits, and workforce planning.
- Lead operational execution of enterprise HR strategies, translating executive vision into structured processes, policies, and measurable outcomes.
- Oversee daily HR functional performance, establishing controls, workflows, and accountability measures to ensure consistency and regulatory compliance.
- Manage HR financial performance including budgeting, cost control, and resource allocation to optimize operational effectiveness.
- Supervise and develop HR leadership teams, driving performance management, succession planning, and operational readiness.
- Partner with executive leadership to implement organizational changes, workforce restructures, and business transformation initiatives.
- Resolve complex operational and employee relations matters while maintaining procedural integrity and minimizing organizational risk.
- Ensure consistent implementation of company-wide HR policies and operational standards across departments.
- Director, Benefits
- Directed day-to-day operations of the company’s comprehensive benefits programs, ensuring cost efficiency, compliance, and service excellence.
- Managed vendor relationships, carrier negotiations, and broker partnerships to control costs and maintain competitive offerings.
- Oversaw administration of health, retirement, disability, leave, wellness, and ancillary benefit programs.
- Implemented operational controls and reporting processes to monitor benefits utilization, costs, and regulatory requirements.
- Led benefits team performance, workload management, and service delivery standards.
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Collaborated with senior leadership to drive diversity, equity, and inclusion initiatives across the organization.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
- Structured compensation and benefits according to market conditions and budget demands.
- Implemented data-driven decision-making processes within the HR department to identify areas of improvement.
- Oversaw benefits administration, ensuring compliance and cost-effectiveness of offerings.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Distributed employee engagement surveys to identify areas of improvement.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Ensured compliance with all relevant labor laws, protecting both employees'' rights and the organization's interests.
- Led HR department restructuring, optimizing team resources for improved productivity and effectiveness.
Education
Bachelor of Science - Business Administration
University of Utah
Salt Lake City, UT05-1996
Skills
- HR Operations Management
- Workforce Planning
- Compliance & Risk Management
- Process Improvement
- Budget & Cost Control
- Benefits Administration
- Compensation Operations
- Employee Relations
- Vendor Management
- Change Implementation
- Policy Administration
- Team Leadership
- Operational Strategy
- Microsoft Office Suite
- HRIS Platforms
- Reporting & Analytics Tools
Certification
- SPHR - Professional in Human Resources
Timeline
Senior Director, Human Resources
Bed Bath & Beyond Inc. (Formerly Overstock, Inc.)
06.2020 - Current
Director, Human Resources
Bed Bath & Beyond Inc. (Formerly Overstock, Inc.)
08.2004 - 06.2020
Bachelor of Science - Business Administration
University of Utah