PROFESSIONAL SUMMARY
Overview
Work History
Education
Skills
Timeline

Zaria Branch

Illinois Senior Service
chicago,Illinois
5
years of professional experience

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. A record of maintaining calm and professional demeanor in high-pressure situations.

Work History

In-Home Caregiver

5 Years 6 Months
Illinois Senior Service | 02.2021 - Current
  • Demonstrates communication and interpersonal skills while interacting with clients and families.
  • Provided compassionate, personalized care to clients in their homes.
  • Identified potential safety hazards in the home environment and took steps to minimize risk.
  • Recognized changes in the client's health status and reported these changes immediately to the supervisor and family members.
  • Respected each client's right to privacy while providing services in the home setting.
  • Provided emotional support to clients experiencing physical or mental decline due to the aging process or illness.
  • Cleaned and organized client's living quarters to make living conditions more hospitable.

AIRCRAFT CABIN CLEANER

6 Months
09.2021 - 03.2022
  • Monitored inventory levels of cleaning supplies such as towels, wipes, mops, and brushes, ensuring adequate stock at all times.
  • Worked independently with minimal supervision while meeting tight deadlines in a fast-paced environment.
  • Displayed excellent organizational skills by ensuring that all necessary supplies were stocked prior to boarding passengers.
  • Demonstrated proficiency in using various chemicals for sanitizing surfaces and deodorizing lavatories.
  • Efficiently operated cleaning equipment and materials to clean aircraft interiors, including carpets, seats, tray tables, windows, and overhead compartments.
  • Complied with all applicable laws, regulations, policies, and procedures related to aircraft cabin cleaning operations.
  • Performed detailed cleaning of galleys and lavatories according to strict standards set by airline regulations.
  • Applied problem-solving techniques to address issues about malfunctioning equipment used for cleaning purposes.
  • Meticulously inspected cabin interior for any signs of wear or damage before and after each flight.
  • Completed assigned tasks within established timeframes without compromising quality standards.
  • Cleaned aircraft interiors by picking up waste, wiping down windows, or vacuuming.

Education

- Psychology

Northeastern Illinois University | Chicago, IL | 07-2026

Associate of Science - Psychology

Triton College | River Grove, IL | 05-2025

High School Diploma

Michele Clark | 05-2020

Skills

Compassion towards others
Quick learner
Great interaction skills
Positive attitude
Dependable

Timeline

AIRCRAFT CABIN CLEANER

09.2021 - 03.2022Read More

In-Home Caregiver

Illinois Senior Service
02.2021 - CurrentRead More

Northeastern Illinois University

from Psychology
Read More

Triton College

Associate of Science from Psychology
Read More

Michele Clark

High School Diploma
Read More
Zaria Branch