Community engagement and customer service professional with experience in outreach, public relations, and issue resolution. Skilled in building partnerships, coordinating events, and supporting community programs with clear communication.
Overview
3
3
years of professional experience
Work History
Community Engagement Coordinator
Child Care Resource & Referral, Fox Cities
Joliet, Illinois
04.2025 - 08.2026
Established and nurtured partnerships with local agencies, providers, and family support organizations to enhance community resources.
Scheduled and organized outreach events, presentations, and community resource tables to connect families with essential services.
Coordinated community outreach, increasing awareness of childcare resource and referral programs in Fox Cities.
Customer Service Representative
FedEx
Plainfield, Illinois
01.2024 - 04.2025
Answered customer inquiries and provided accurate information regarding products and services.
Resolved FedEx customer inquiries about shipment status, delays, and delivery options.
Investigated FedEx delivery issues and coordinated follow-up with operations teams.
Member Service Representative
Planet Fitness
Aurora, Illinois
06.2023 - 03.2024
Provided support to members regarding account inquiries, processing transactions, and resolving issues.
Promoted Planet Fitness memberships and Black Card benefits.
Trained new front desk staff on service standards and procedures.