Zaria Lanier Harrison
Tallahassee,FL
Summary
Adaptable and results-focused professional with a background in Computer Science and IT, specializing in account management, project coordination, and data analysis. Skilled in translating complex data into clear insights, managing client relationships, and driving process improvements. Known for strong communication skills, quick learning, and delivering high-quality results in fast-paced, dynamic environments.
Overview
10
10
years of professional experience
5
5
Certification
Work History
Revenue Recovery Specialist
Lone Wolf Technologies
05.2022 - Current
- Managed suspended client accounts, resolved payment issues through proactive outreach, and delivered front-line support via Salesforce CRM and Zendesk, ensuring high customer satisfaction.
- Processed $250K+ in monthly transactions using Stripe and leveraged Excel for audits, payment tracking, and client assignments.
- Partnered with marketing to address recurring customer pain points, launch targeted campaigns, and boost lead conversion rates by 15%.
- Served as liaison between leadership, departments, and clients to drive revenue growth, improve satisfaction, and foster a positive team environment.
- Tracked account performance, payment trends, and engagement using Zendesk and Excel, reducing errors by 15% and improving resolution time by 25%.
Revenue Specialist III
Department of Revenue
07.2019 - 05.2022
- Led account management and full lifecycle of child support cases, ensuring timely resolution, compliance, and high service standards.
- Delivered actionable, data-driven recommendations that improved efficiency, resolved escalations, and strengthened stakeholder alignment.
- Leveraged Child Support CAMs to analyze data, track case progress, and optimize resources while safeguarding sensitive information and building client trust.
Assistant Property Manager
Aqua Palms Student Housing
07.2018 - 07.2019
- Managed daily operations for 200+ student housing units, resolving 50+ inquiries daily, processing hundreds of monthly money orders with 100% accuracy, and using Entrata dashboards to track KPIs for occupancy, service, and satisfaction.
- Increased payment recovery by 76%, achieved an 85% lease renewal rate, and boosted lead-to-lease conversion by 15% through process improvements in Entrata and LeaseHawk CRM.
- Enhanced community engagement by 40% through monthly events, improved online ratings by 15% with Reputation insights, and conducted 50+ tours monthly while maintaining model units and security via ButterflyMX.
- Directed TURN operations for 400+ units under strict deadlines and developed standardized workflows, reports, and training to reduce onboarding time by 50%.
Training Manager
OneLoanPlace
05.2016 - 07.2018
- Directed training for 300+ representatives, designing programs that boosted productivity, improved customer interactions, and reduced onboarding time.
- Led daily operations on the sales floor, coaching teams to exceed performance goals and maintain client satisfaction.
- Conducted one-on-one coaching sessions and call reviews with employees to improve performance, and participated in candidate interviews to build high-performing teams.
- Developed performance metrics, scripts, and process documentation that increased efficiency and standardized best practices across the organization.
Senior Loan Representative
OneLoanPlace
08.2015 - 05.2016
- Leveraged knowledge of lender marketplace to match an average of 150 clients daily with suitable financial options.
- Demonstrated customer service excellence in high-pressure, high-volume environment.
- Ensured all client documents were crafted with precision, clarity, and accuracy.
- Facilitated client application progression, acting as a liaison with lenders.
- Became one of the top 5 earners on a weekly basis contributing to 25% of company revenue on a floor of 350+ loan representatives.
Education
Bachelors of Science - Computer Science
University of Phoenix-Arizona
Phoenix, AZ08.2025
Associate of Arts - Information Technology
University of Phoenix-Arizona
Phoenix, AZ08-2023
Skills
- Salesforce, Zendesk, LionDesk, LeaseHawk
- Stripe, Entrata
- Zoom, Teams, Slack, Outlook
- Microsoft Word Office
- HTML, CSS
- R, Python
Certification
- Google Data Analytics Certification at Google - 01-2023
- Cyber Security Bootcamp for Women at ICTTF - 05-2022
- Information Assurance and Security Certification at University of Phoenix - 08-2023
- CISSP at (ISC)2 Security - 08-2023
- Florida 6-20 All Lines Adjuster License 07-2025
Timeline
Revenue Recovery Specialist
Lone Wolf Technologies
05.2022 - Current
Revenue Specialist III
Department of Revenue
07.2019 - 05.2022
Assistant Property Manager
Aqua Palms Student Housing
07.2018 - 07.2019
Training Manager
OneLoanPlace
05.2016 - 07.2018
Senior Loan Representative
OneLoanPlace
08.2015 - 05.2016
Bachelors of Science - Computer Science
University of Phoenix-Arizona
Associate of Arts - Information Technology
University of Phoenix-Arizona
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