Zaria Scott
Houston
Summary
Dedicated and results-driven fashion professional with experience in retail management, merchandising, and customer service. Possesses a strong foundation in fashion design and merchandising, complemented by hands-on experience in high-energy retail environments. Seeking a higher role in the fashion industry where my skills in customer relations, team collaboration, and operational efficiency can contribute to business growth.
Overview
5
5
years of professional experience
Work History
Sales Advisor
H&M
01.2025 - Current
- Participated in sample picking and preparation for floor changes and visual updates to support product launches and promotional activities.
- Performed regular re-hangs and floor refreshes to maintain an organized, trend-forward shopping environment that supports the customer journey.
- Assisted with visual morning routines, including mannequin styling, zoning, and floor set adjustments in line with H&M’s brand guidelines and seasonal campaigns.
- Provided customer assistance by helping with product selection, styling advice, and general inquiries to enhance satisfaction and drive sales.
Sales Advisor
Neiman Marcus
04.2023 - 08.2024
- Assisted with shipment processing and consignment handling, ensuring timely and efficient stock replenishment.
- Resolved basic customer concerns or escalated issues to management as needed, maintaining professionalism at all times.
- Oversaw labeling, packaging, and preparation of outgoing orders and garments for shipment, supporting operational efficiency and customer satisfaction.
- Assisted customers with questions about merchandise, store services, and promotions, enhancing the overall shopping experience.
Sales Associate
Zara
03.2020 - 01.2023
- Supported the visual merchandising team by organizing and setting up floor displays aligned with seasonal trends and brand guidelines.
- Provided friendly, attentive service during transactions, reinforcing brand loyalty and customer satisfaction.
- Maintained sales floor organization and merchandise replenishment to ensure optimal product availability and presentation.
- Supported the cash-point by organizing merchandise, preparing fitting room returns, and helping maintain a fast, efficient flow during peak hours.
Education
Associates - Fashion Merchandising
Houston Community College
Houston, Texas05.2025
Associates - Fashion Design
Houston Community College
Houston, Texas05.2022
Certificate - Computer Aided Apparel
Houston Community College
Houston, Texas05.2025
Skills
- Proficient in Microsoft Excel
- Customer Service
- Staff Training And Development
- Solution-Driven Collaboration
Languages
English
Timeline
Sales Advisor
H&M
01.2025 - Current
Sales Advisor
Neiman Marcus
04.2023 - 08.2024
Sales Associate
Zara
03.2020 - 01.2023
Associates - Fashion Design
Houston Community College
Certificate - Computer Aided Apparel
Houston Community College
Associates - Fashion Merchandising
Houston Community College
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