Zaria Stephens
Summit Retail Solutions
Norfolk,VA
6
years of professional experience
Sales professional equipped with robust background in fostering client relationships and achieving sales targets. Known for strong focus on teamwork and delivering results. Adaptable to changing market conditions and skilled in persuasive communication and strategic planning. Experienced in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Work History
Sales Representative
3 Months- Built client relationships to identify retail solutions aligned with customer needs
- Maintained current knowledge of promotions, inventory, and account requirements
- Prepared sales reports to review performance trends and pipeline status
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Managed sales pipeline using CRM tools to track leads and follow-ups
- Resolved customer objections with clear product comparisons and service details
Customer Service Agent
2 Years 7 Months- Support airline passengers with check-in, boarding, and problem resolution while maintaining operational efficiency
- Managed assigned work zones independently and collaborated with cross-functional teams to enhance operational flow
- Resolved customer issues under time constraints, contributing to improved passenger satisfaction and on-time operations
- Adapted to changing conditions during high-pressure situations in high-pressure, regulated environments
- Coordinated with ramp, operations, and airline partners to support on-time departures and arrivals.
- Monitored boarding activity and communicated schedule changes to minimize passenger confusion.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Sales Associate
6 Months- Delivered personalized customer experiences to increase customer loyalty and repeat sales
- Handled cash transactions and managed inventory with precision and responsibility
- Cultivated effective persuasion and communication skills to enhance customer interactions
Airline Assistance Role
3 Months- Guided airline passengers in navigation, boarding, and service needs to enhance travel experience
- Delivered professional customer service in fast-paced transportation setting, ensuring passenger satisfaction
- Facilitated team operations to maintain efficient passenger flow and minimize delays
Front End Associate
1 Year 4 Months- Managed front-end operations, including cash handling, deposits, and customer service workflows
- Trained and onboarded new associates, enhancing overall team capability
- Assisted customers with inquiries and issue resolution, ensuring satisfaction and brand loyalty
- Supported multiple departments to adapt to changing needs and maintain smooth operations
Education
Bachelor of Business Administration - Business Administration And Management
High School Diploma
- Honors
- GPA: 4.0 GPA
Skills
Sales Data Analysis
Account Management
Product Demonstrations
Customer Engagement
Client engagement
Business Operations
Sales Coaching
Process Improvement
Microsoft Office (Word
Excel
PowerPoint)
Communication skills
Interpersonal communication
Negotiation Techniques
Time Management & Multitasking
Negotiation Techniques
Product Demonstrations
Personal Information
Title: Business Administration Student | Entry-Level Business, Marketing & Analytics Roles
Timeline
Sales Representative
Summit Retail Solutions
07.2026 - CurrentRead More
Customer Service Agent
Unifi Aviation
10.2023 - 05.2026Read More
Sales Associate
City Gear
06.2022 - 12.2022Read More
Airline Assistance Role
Prospect
05.2022 - 08.2022Read More
Front End Associate
Walmart
04.2021 - 08.2022Read More
Valdosta State University
Bachelor of Business Administration from Business Administration And Management
Read More
Langston Hughes High School
High School Diploma
Read More