Zariah Massey

Peaches and Cream

04.2021 - Current

Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enforced company policies and regulations with employees.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Maintained cleanliness and organization of workspace, adhering to health and safety standards.

Summary