Zariah Petway
Columbia,United States
Summary
Led initiatives to improve customer satisfaction and retention through effective communication and problem-solving. Oversaw process improvements that optimized operations and minimized call handling times. Cultivated a supportive team environment focused on delivering exceptional customer experiences.
Overview
2024
2024
years of professional experience
Work History
LINE COOK AND FOOD PREP
Chipotle
Fort Lauderdale
08.2020 - 01.2024
- Prepared fresh ingredients, ensuring quality and consistency in every dish served.
- Collaborated with team to streamline kitchen operations, enhancing service efficiency.
- Managed inventory, reducing waste and optimizing ingredient usage.
- Implemented safety protocols, maintaining a clean and hazard-free kitchen environment.
- Managed food preparation workflow and quality control for high-volume restaurant, ensuring compliance with safety standards while maintaining efficient service times.
- Streamlined kitchen operations by implementing organized prep systems, reducing food waste and improving order completion speed.
- Coordinated with team members during peak hours to maintain smooth operations, demonstrating strong communication and adaptability.
FRONT OF HOUSE
maple street
Pembroke Pines
08.2018 - 08.2020
- Welcomed and guided guests, ensuring exceptional dining experiences. Collaborated with kitchen staff to deliver prompt, high-quality service, enhancing customer satisfaction.
- Managed reservations, seating arrangements, and table turnover efficiently. Maintained meticulous attention to detail in order accuracy and presentation.
- Upsold menu items and specials, contributing to increased average check value. Resolved guest concerns promptly, maintaining positive reviews and repeat business.
- Fostered a team-oriented environment, supporting colleagues during peak hours. Participated in staff training sessions, sharing best practices for customer service.
FOOD PREP AND WINDOW
Dairy Queen
South carolina
07.2016 - 09.2019
- Streamlined food preparation processes and optimized drive-through operations, leading to enhanced service efficiency and customer satisfaction.
- Orchestrated inventory management and quality control procedures, ensuring compliance with food safety standards and minimizing waste.
CASHIER ASSOCIATE
which wich
south carolina
04.2017 - 07.2018
- Managed cash transactions efficiently, ensuring accuracy and speed. Provided exceptional customer service, enhancing satisfaction and loyalty. Maintained a clean, organised workspace.
- Streamlined order processing, reducing wait times and boosting customer throughput. Consistently met sales targets and upselling goals. Contributed to team performance improvements.
Customer and Dispatching Service Representative
Teleperformance USA
Columbia, SC
2025 - 2026
- Managed customer inquiries through multiple communication channels to ensure timely resolution.
- Coordinated dispatch operations to optimize delivery schedules and enhance service efficiency.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Collaborated with team members to streamline processes, improving overall workflow and response times.
- Provided training support for new hires, enhancing their understanding of company policies and procedures.
- Analyzed customer feedback to identify areas for service improvement and implement necessary changes.
Operational Specialist
Teleperformance USA
Fort Lauderdale, FL
2023 - 2024
- Streamlined daily operations by implementing process improvements to enhance efficiency.
- Assisted in training new hires on standard operating procedures and best practices.
- Monitored key performance indicators to ensure compliance with operational standards.
- Coordinated with cross-functional teams to resolve customer inquiries effectively.
- Developed documentation for process workflows, improving information accessibility for staff.
- Analyzed operational data to identify trends and recommend enhancements for service delivery.
- Led initiatives to optimize resource allocation, reducing operational bottlenecks and delays.
Education
High School Diploma - High School
Brien McMahon Highschool
Norwalk, CT06-2018
Skills
Directed initiatives to create comprehensive communication skills training that strengthened team dynamics Oversaw issue resolution processes to optimize operational effectiveness Led data analysis projects to facilitate informed strategic decision-making Advocated for strict adherence to HIPAA regulations in healthcare management Cultivated a collaborative culture to enhance interdepartmental teamwork
Timeline
LINE COOK AND FOOD PREP
Chipotle
08.2020 - 01.2024
FRONT OF HOUSE
maple street
08.2018 - 08.2020
CASHIER ASSOCIATE
which wich
04.2017 - 07.2018
FOOD PREP AND WINDOW
Dairy Queen
07.2016 - 09.2019
Customer and Dispatching Service Representative
Teleperformance USA
2025 - 2026
Operational Specialist
Teleperformance USA
2023 - 2024
High School Diploma - High School
Brien McMahon Highschool