Zariah Singleton
Jacksonville,FL
Summary
Motivated student with strong communication and interpersonal skills, experienced in data entry and financial transactions. Skilled in quickly memorizing product details and building customer relationships. Demonstrates a solid work ethic and organizational abilities, contributing effectively in team and independent settings. Ready to apply information technology and social media skills to provide practical solutions in a professional environment.
Overview
5
5
years of professional experience
Work History
Medical Billing Specialist
Highest Horizon Support Services
Jacksonville, Fl
01.2024 - Current
- Process medical claims using billing software and electronic submission systems.
- Verify patient insurance eligibility and benefits for accurate billing.
- Review and resolve billing discrepancies with healthcare providers and payers.
- Maintain patient records and documentation in compliance with regulations.
- Communicate with patients regarding billing inquiries and payment options.
- Collaborate with healthcare teams to ensure accurate coding and documentation.
- Update knowledge of industry regulations to ensure compliance in billing practices.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Adhered to HIPAA regulations when handling confidential patient information.
- Posted charges, payments and adjustments.
- Completed appeals and filed and submitted claims.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
Intern
Florida Blue (Blue Cross Blue Shield of Florida)
Jacksonville, FL
06.2022 - Current
- Conducted research and data analysis to inform organizational projects and enhance decision-making
- Prepared reports that highlighted trends and findings for leadership teams, facilitating informed strategic choices
- Collaborated with teams to develop effective solutions and streamline workflow processes
- Participated in professional development and corporate strategy discussions
Tutor
Jacksonville, FL
01.2021 - Current
- Provided individualized academic support, improving student comprehension and performance
- Adapted teaching methods to various learning styles, enhancing critical thinking skills in students
- Established strong relationships with students and families through regular communication, fostering a supportive learning environment
Direct Support Professional
Turnaround Retreat
Jacksonville, Fl
12.2020 - Current
- Assisted individuals with daily living activities and personal care needs.
- Facilitated communication between clients and healthcare providers.
- Implemented individualized care plans to support client goals.
- Monitored client behavior and provided emotional support during crises.
- Collaborated with team members to enhance service delivery practices.
- Documented client progress and reported changes to the management team.
- Trained new staff on best practices in direct support services.
- Organized recreational activities to promote social engagement among clients.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Assisted individuals in learning and developing new skills.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Used approved crisis intervention techniques in emergency situations.
- Reported changes in client condition to administrators, facilitating nursing intervention.
Education
Bachelor of Science - Biology (Pre-Med Track)
Hampton University
01-2028
Associate of Science - IT Security
Florida State College at Jacksonville
High School Diploma -
Andrew Jackson High School
Skills
- Patient Care & Advocacy
- Clinical Observation & Documentation
- Basic life support
- Research & Data Analysis
- Critical thinking
- Time management
- Interpersonal communication
Volunteer Experience
- Volunteer & Mentor, TurnAround Retreats, Jacksonville, FL, 01/2019, Present, Mentored new volunteers and supported team development, Coordinated logistics, scheduling, and program organization, Assisted in outreach and event planning to increase community engagement
- Community Service - Developmentally Delayed Populations, Provided ongoing support and care in group home settings, Advocated for individuals with limited autonomy and communication ability, Promoted dignity, independence, and emotional well-being
Hobbies and Interests
- Neurology & Brain Health
- Health Equity & Community Advocacy
- Mental Health Awareness
- Serving Underserved Communities
Locations
- Jacksonville, FL
- Hampton, VA
Research
Undergraduate Research Assistant, Biofilm Lab, Hampton, VA, 11/2025, 11/2025, Conducted research on biofilm formation and its implications for human health, Applied laboratory techniques including sterile procedures, data collection, and experimental analysis, Troubleshot experimental inconsistencies and refined protocols to improve reliability of results, Analyzed data and contributed to understanding microbial behavior and its broader health impact, Collaborated with peers to interpret findings and improve research outcomes
Timeline
Medical Billing Specialist
Highest Horizon Support Services
01.2024 - Current
Intern
Florida Blue (Blue Cross Blue Shield of Florida)
06.2022 - Current
Tutor
01.2021 - Current
Direct Support Professional
Turnaround Retreat
12.2020 - Current
Bachelor of Science - Biology (Pre-Med Track)
Hampton University
Associate of Science - IT Security
Florida State College at Jacksonville
High School Diploma -
Andrew Jackson High School