Zariah Welch
La Vergne,TN
Summary
Team Leader experienced in directing activities of workgroups. Develop strategies, provide training, set goals, and obtain team feedback. Excellent interpersonal and communication skills. Big picture focus, communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership.
Highly adaptable agent completing quality work quickly and effectively. Offers strengths Willing to work any available shift and able to lift 70 pounds. Highly experienced in performing customers service and and baggage .
Overview
9
9
years of professional experience
Work History
Team Leader
Wendy’s airport
Nashville, TN
04.2017 - Current
- Completed special cuts, including groves and bevels, to produce desired looks
- Maximized efficiency by removing safety hazards and debris from work areas
- Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds
- Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices
- Assisted team members offices with business development and customer service
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty
- Built strong relationships with customers through positive attitude and attentive response
- Ensured confidential budget reports remained up-to-date for Wendy’s
- Oversaw team of Wendy’s customer service professional assisting customers
- Led team of 6 members while providing exceptional customer service
- Positioned as go-to person for up to 6 staff members, troubleshooting complex administrative and training issues promptly
- Trained team on all aspects of operating procedures and company services
- Facilitated training for associates through daily coaching and regular performance appraisals
Team Member
McDonald’s
Nashville, TN
03.2015 - 04.2017
- Worked 5 different stations each multiple time to provide optimal coverage and meet production goals
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Operated unloading Truck and and freezer equipment to move heavy loads and maintain production levels
Education
Radiology - undefined
Antioch High School
Antioch, TN05.2019
Skills
Time management
Self-motivating trustworthy
Conflict Resolution
Team Player
Strong Communication Skills ,
Written and oral
credit card Authorization
loss prevention
Timeline
Team Leader
Wendy’s airport
04.2017 - Current
Team Member
McDonald’s
03.2015 - 04.2017
Radiology - undefined
Antioch High School
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