Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leticia Hooks

Middletown,NY

Summary

Compassionate [Job Title] provides individualized support to students with special needs. Experienced in creating and implementing learning plans and providing one-on-one support in classroom. Engaging personality offers strong task prioritization and time management skills.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Paraeducator, Special Education

BOCES - PREMM Learning Center
07.2023 - Current
  • Enhanced student learning by providing individualized support and accommodations for special education students.
  • Improved classroom management by implementing behavior modification strategies and positive reinforcement techniques.
  • Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
  • Supported students'' social-emotional development through one-on-one counseling sessions and group activities.

Community Health Worker

Community Home Care Svc
06.2016 - Current
  • Improved community health by conducting assessments, identifying needs, and developing intervention plans.
  • Enhanced patient outcomes by providing education on disease prevention and healthy lifestyle choices.
  • Promoted access to healthcare services for underprivileged populations through community outreach efforts.
  • Reduced hospital readmissions by collaborating with multidisciplinary teams to provide comprehensive care plans for patients.

Ticket Agent

Coach USA
02.2011 - 05.2018
  • Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
  • Streamlined the check-in process for faster boarding times and improved passenger experience.
  • Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
  • Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.

Advocacy Supervisor

CACHE Agency
09.1998 - 03.2012
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Education

Bachelor of Science - Human Services

SUNY Empire State College
Saratoga Springs, NY
06.2021

Skills

  • Organizational skills
  • Special education knowledge
  • Special Needs
  • Teacher Assistance

Certification

I am a certified Personal Care Aide with York State.

Timeline

Paraeducator, Special Education

BOCES - PREMM Learning Center
07.2023 - Current

Community Health Worker

Community Home Care Svc
06.2016 - Current

Ticket Agent

Coach USA
02.2011 - 05.2018

Advocacy Supervisor

CACHE Agency
09.1998 - 03.2012

Bachelor of Science - Human Services

SUNY Empire State College

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Leticia Hooks