Zariellys Nunez
The Bronx,NY
Summary
Dedicated customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Agustin Investments
Miami, FL
02.2023 - 10.2023
- Performed data entry of customer orders into the company's order management system.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Analyzed customer feedback data to identify areas for improvement in products or services offered.
- Updated databases with new and modified customer data.
Customer Service Representative
Nations Benefits
Plantation, FL
12.2022 - 02.2023
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Updated databases with new and modified customer data.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Associate/Sales Representative
Royal Prestige
Las Vegas, NV
05.2019 - 01.2022
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Answered phone calls from customers promptly and courteously.
- Developed and organized electronic files to maintain customer service-related documents.
Education
Life And Health Insurance Agent
Florida Department of Financial Services
Miami, FL06.2022
High School Diploma -
Del Sol Academy Of The Performing Arts
Las Vegas, NV06.2018
Skills
- Report Generation
- Account Management
- Complaint Resolution
- Customer Order Management
- Good Communication Skills
- Call Centers
- Customer Service
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Specialist
Agustin Investments
02.2023 - 10.2023
Customer Service Representative
Nations Benefits
12.2022 - 02.2023
Customer Service Associate/Sales Representative
Royal Prestige
05.2019 - 01.2022
Life And Health Insurance Agent
Florida Department of Financial Services
High School Diploma -
Del Sol Academy Of The Performing Arts
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