Zarina Jamal
Belmont,MA
Summary
Healthcare operations leader with 7+ years of experience overseeing multidisciplinary administrative and clinical operations within hospital, academic medical center, and integrated healthcare settings. Skilled in operational leadership, staff management, workflow optimization, regulatory compliance, budgeting support, and process improvement initiatives that enhance efficiency and patient-centered care.
Proven ability to collaborate with executive leadership, physicians, nursing teams, and cross-functional stakeholders to drive operational performance, improve workflows, and support organizational growth. Recognized for strong leadership, critical thinking, emotional intelligence, and the ability to independently manage complex operational initiatives in fast-paced healthcare environments.
Overview
9
9
years of professional experience
Work History
Director of Membership Retention
Harbor Health Services, Inc.
02.2022 - Current
- Direct operational and administrative leadership for a multidisciplinary healthcare program serving 550+ participants across complex clinical and administrative workflows.
- Oversee 8 direct reports, including 4 Registered Nurses (RNs) and 4 Medicare/Medicaid Specialists, providing leadership, workforce planning, performance management, mentorship, and operational oversight.
Collaborate closely with executive leadership, interdisciplinary clinical teams, finance departments, enrollment teams, and external agencies to ensure operational efficiency, regulatory compliance, and high-quality patient-centered care delivery. - Manage departmental staffing, employee development, conflict resolution, corrective action processes, and ongoing operational training initiatives.
Lead operational process improvement initiatives focused on workflow optimization, documentation standards, compliance operations, and service delivery effectiveness. - Develop and maintain operational dashboards, reporting tools, and performance metrics to support executive decision-making, budgeting, forecasting, and strategic planning initiatives.
Support financial oversight activities including budget monitoring, resource allocation, utilization analysis, and operational forecasting in highly regulated healthcare environments.
Coordinate cross-functional efforts related to patient access, eligibility operations, provider coordination, scheduling workflows, and organizational compliance requirements.
Oversee high-risk operational functions requiring strong judgment, policy implementation, ethical accountability, and timely resolution of operational challenges. - Facilitate organizational communication between clinical, administrative, and financial stakeholders to support strategic initiatives and operational continuity.
- Lead quality improvement initiatives designed to improve operational efficiency, patient satisfaction, and departmental performance outcomes.
Program Manager
Brigham and Women’s Hospital
10.2020 - 01.2022
- Managed administrative and operational functions of a complex academic radiology research core supporting multidisciplinary investigators and institutional stakeholders.
- Oversaw compliance, protocol implementation, research coordination, and financial reconciliation for clinical and research initiatives.
- Facilitated strategic collaboration between researchers, administrators, and institutional leadership to support research operations and business functions.
- Supported grant-related, compliance, and funding management activities while ensuring operational alignment with institutional requirements.
- Improved reporting accuracy, financial oversight, and administrative efficiency through structured reconciliation and process optimization.
Client Services Coordinator
Aveanna Healthcare
10.2017 - 09.2020
- Coordinated administrative operations, personnel scheduling, client service delivery, and payer relations within a complex healthcare services environment.
- Managed resource allocation, workforce coordination, and compliance-sensitive operational workflows.
- Supported budget-conscious planning and stakeholder communication to maintain service continuity and organizational effectiveness.
Education
Master of Healthcare Administration -
Suffolk University, Sawyer Business School
Boston, MA05-2022
Bachelor of Science - Biology, Minor in Chemistry
Saint Michael’s College
Colchester, VT06-2016
Skills
- Healthcare Operations & Administrative Leadership
- Financial Management, Budget Oversight & Resource Allocation
- Staff Supervision, Team Development & Performance Management
- Operational Strategy & Organizational Leadership
- Emotional Intelligence & Relationship Management
- Cost Reduction Initiatives & Operational Efficiency
- Critical Thinking, Decision-Making & Complex Problem Resolution
- Project Management & Cross-Functional Coordination
- Executive-Level Written & Verbal Communication
- Workflow Optimization & Process Improvement
- Regulatory Compliance & Risk Mitigation
- Strategic Planning & Organizational Growth
- Independent Leadership & Self-Directed Execution
- Personnel Coaching, Mentorship & Conflict Resolution
- Data Analytics, Performance Reporting & Forecasting
- Change Management & Continuous Improvement Initiatives
- Adaptability in Fast-Paced, Highly Regulated Environments
- High-Potential Leadership Development & Succession Readiness
Languages
English
Native or Bilingual
Spanish
Professional Working
Gujarati
Full Professional
Timeline
Director of Membership Retention
Harbor Health Services, Inc.
02.2022 - Current
Program Manager
Brigham and Women’s Hospital
10.2020 - 01.2022
Client Services Coordinator
Aveanna Healthcare
10.2017 - 09.2020
Bachelor of Science - Biology, Minor in Chemistry
Saint Michael’s College
Master of Healthcare Administration -
Suffolk University, Sawyer Business School
ADDITIONAL QUALIFICATIONS
- Reliable transportation and flexibility for relocation/travel
- Experienced managing multiple competing priorities in highly regulated, fast-paced organizational environments
- Strong background in policy implementation, public/private funding systems, compliance oversight, and operational controls
- Skilled in Microsoft Office Suite, data systems, workflow platforms, and information management tools
- Demonstrated ability to quickly assess institutional challenges and implement effective administrative solutions
- Committed to ethical leadership, accountability, and long-term organizational planning