Zarina Winger
Leavenworth,KS
Summary
Versatile and dependable professional with experience spanning logistics, hospitality, food service, and customer fulfillment. Skilled at delivering compassionate and upbeat customer service while building lasting relationships with partners and guests. Proven ability to lead teams, train employees, and coordinate cross department operations. Recognized for strong organizational skills, attention to safety and sanitation standards with adaptability during peak seasons or challenging circumstances.
Overview
17
17
years of professional experience
Work History
Package Handler
United Parcel Service, UPS
Lenexa, KS
07.2013 - Current
- Processed and sorted high volumes of freight with speed and accuracy, supporting package flow throughout the hub facility.
- Safely unloaded 53' trailers as well as driver trucks with packages weighing up to 70lb.
- Collaborated with team members and supervisors to maintain efficiency.
- Consistently met or exceeded productivity goals by handling hundreds of packages per shift in a fast paced environment.
Orders & Fulfillment Manager
Green Dirt Farm
Weston, MO
06.2022 - 05.2025
- Began in order fulfillment, accurately packing and shipping artisan sheep's milk cheese orders to wholesale and retail clients.
- Developed expertise in hauling raw milk and cheese production, including wrapping, mixing raw curd, and assisting in GMP regulated areas of the farm/restaurant.
- Promoted to Orders and Fulfillment Manager, leading a team across 4 areas of the company which included the farm, creamery, oak restaurant, and cheese kitchen.
- Managed nationwide distributor and wholesale accounts, building strong relationships and representing Green Dirt Farm's artisan sheep cheese.
Online Personal Shopper
Walmart
Overland Park, KS
12.2019 - 06.2022
- Followed strict Walmart guidelines and sanitary practices during the pandemic, prioritizing safety for customers and team members.
- Accurately picked and packed online grocery orders, ensuring substitutions and replacements aligned with customer preferences.
- Maintained efficiency by fulfilling a high volume of orders per hour in a time sensitive environment.
- Provided safe customer facing curbside loading, building strong relationships with repeat clients.
Waitress Trainer / Bartender
Cheddar's Scratch Kitchen Darden Restaurants
Overland Park, KS
08.2013 - 12.2019
- Trained and mentored new servers on company standards, menu knowledge, and service techniques to improve team performance.
- Prepared and served beverages as a bartender, maintaining accuracy, speed, and compliance with state alcohol regulations.
- Delivered high quality customer service in a fast paced high pressure environment, consistently ensuring guest satisfaction.
- Collaborated with kitchen and front of the house staff to streamline operations,reduce wait times, and create a positive team atmosphere.
Night Auditor
Drury Inn & Suites
Flagstaff, AZ
12.2008 - 05.2013
- Welcomed and assisted late arriving travelers in Flagstaff's high volume tourist market, providing friendly service and local recommendations.
- Balanced daily financial reports, processed payments, and ensured accurate accounting of hotel revenue each night.
- Respond to guest needs with professionalism, resolving issues quickly and maintaining a safe, comfortable environment during overnight hours.
- Assisted the breakfast attendant during early morning hours by preparing dining area's and helping ensure a smooth start to service for guests.
Education
GED - General Studies
Flagstaff High School
Flagstaff, AZSkills
- Adaptability and multitasking in fast paced settings, including peak season and pandemic operations
- Strong organizational skills, accuracy under pressure, and commitment to deadlines
- Team leadership and employee training with a focus on collaboration, mentorship, and cross department coordination
- Known for delivering customer service that is caring, upbeat, and professional while creating long term relationships with customers and partners
Timeline
Orders & Fulfillment Manager
Green Dirt Farm
06.2022 - 05.2025
Online Personal Shopper
Walmart
12.2019 - 06.2022
Waitress Trainer / Bartender
Cheddar's Scratch Kitchen Darden Restaurants
08.2013 - 12.2019
Package Handler
United Parcel Service, UPS
07.2013 - Current
Night Auditor
Drury Inn & Suites
12.2008 - 05.2013
GED - General Studies
Flagstaff High School