Zariya Jeter
Rancho Cucamonga,United States
Summary
Qualified Member Services Representative with eight years in fast-paced customer service and call center environments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Member Service Representative
IEHP Covered
Rancho Cucamonga, CA
09.2023 - Current
- Verified accuracy of members account information for each payment transaction.
- Answered members inquiries and provided accurate information regarding benefits and plan options.
- Assisted in the development of referral processes and procedures.
- Assisted members with inquiries regarding payment processing.
- Kept records of members interactions or transactions, thoroughly recording details of inquiries.
- Conducted follow-up calls with members to identify needs and provide solutions.
Member Service Representative
IEHP Inland Empire Health Plan
Rancho Cucamonga, CA
05.2022 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolve service problems by clarifying the customer's needs; determining the cause of the problem; and selecting and explaining the best solution to solve the problem.
- ability to handle 25-30 calls a day
- typing 35-40 words per minute and accuracy documenting all customer concerns
- assisted with working on projects: enhanced care management and child vaccine survey, wellness check up project, and appointment call center.
Insurance Agent
Farmers
Chino Hills, CA
05.2021 - 03.2022
- Perform administrative tasks, such as maintaining records and handling policy renewals/changes.
- Explain features of polices and both advantages and disadvantages of various policies
- Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
- Sold auto and homeowner’s insurance to new customers and upgraded policies for established customers
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- assisted customers with understanding their insurance premiums and policies.
Customer Service Representative
Living Spaces Distribution Center
Colton, CA
08.2015 - 03.2020
- Properly create exchanges, sales orders, credit memos, service calls, PMI inspection requests, credit adjustments and refund requests
- Assist callers with changing delivery dates, converting delivery to pickup and vice versa, adding or deleting items off an order
- Assist delivery teams who call in to report not-at-homes, damaged items, or mistakes with merchandise on delivery
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
Etiwanda High School
Fontana, CA08.2014
Skills
- Exceptional sales skills with auto, commercial and homeowner’s insurance
- Calm and Professional Under Pressure
- Background in UAT testing with IEHP
- Maintain a overall QA score of 96% for IEHP Covered
Timeline
Member Service Representative
IEHP Covered
09.2023 - Current
Member Service Representative
IEHP Inland Empire Health Plan
05.2022 - 09.2023
Insurance Agent
Farmers
05.2021 - 03.2022
Customer Service Representative
Living Spaces Distribution Center
08.2015 - 03.2020
High School Diploma -
Etiwanda High School
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