Zariya Pearson
Charlotte,NC
Summary
Achieved high customer satisfaction through attentive service and effective team collaboration. Streamlined transaction processes, enhancing operational efficiency in high-pressure environments. Committed to leveraging these skills in entry-level customer-focused roles.
Overview
5
5
years of professional experience
Work History
Crew Member
McDonald's
02.2026 - Current
- Executed quality product preparation while enforcing portion control and presentation standards to meet customer expectations.
- Supported daily operations by preparing food items and maintaining cleanliness, enhancing overall customer satisfaction and dining experience.
- Processed customer custom and special orders utilizing POS system.
- Validated orders and efficiently packaged items for streamlined transport.
- Managed cash transactions and reconciled cash drawer throughout shift.
- Assisted teams in identifying and resolving issues effectively. Supported communication efforts to enhance collaboration among team members. Demonstrated reliability by consistently meeting deadlines and commitments.
- Achieved rapid advancement by demonstrating strong work ethic and dedication to responsibilities.
Shift Manager
RaceTrac Petroleum, Inc.
03.2024 - 03.2025
- Processed cash and credit card payments, ensuring accurate transactions and prompt receipt issuance.
- Provided customer support by delivering information and resolving issues to enhance satisfaction.
- Facilitated customer engagement through effective product recommendations.
- Welcomed customers upon entry to enhance their shopping experience.
- Ensured store cleanliness and organization to enhance customer experience.
- Engaged customers through tailored product recommendations, improving their shopping experience.
Team Member
Popeyes Chicken
11.2021 - 10.2023
- Prepared and cooked menu items to meet customer expectations while adhering to food safety standards.
- Maintained cleanliness and organization of kitchen and dining areas to support efficient service.
- Prepared and cooked menu items following established recipes and food safety standards.
- Collaborated with team members to enhance operational flow during peak hours.
Education
High School Diploma - Upper secondary education
Westside High School
Jacksonville, FLSkills
- Transaction Processing
- Food Safety Compliance
- Health Regulations
- Operational Efficiency
- Customer service
- Customer engagement
- Team Coordination
- Team Collaboration
- Communication
- Conflict Resolution
- Multitasking and organization
- Time management
- Adaptability
- Interpersonal skills
- Writing
Timeline
Crew Member
McDonald's
02.2026 - Current
Shift Manager
RaceTrac Petroleum, Inc.
03.2024 - 03.2025
Team Member
Popeyes Chicken
11.2021 - 10.2023
High School Diploma - Upper secondary education
Westside High School