Zariyah Lambert
Indianapolis,IN
Summary
Energetic professional in the specialty coffee and customer service sector, known for high productivity and efficient task completion. Possess specialized skills in espresso drink preparation, latte art creation, and inventory management. Excel at interpersonal communication, time management, and adaptability, ensuring seamless operations and positive customer experiences.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
Indianapolis, IN
09.2023 - 09.2024
- Followed health, safety and sanitation guidelines to pass state inspections.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Received and accurately processed customer payments.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
Cashier
Burlington
Indianapolis, IN
07.2023 - 10.2023
- Processed returns and exchanges of merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Conducted price checks for special orders or discounts as requested by customers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Helped with purchases and signed customers up for rewards program.
Cashier
Panera Bread
Indianapolis, IN
09.2022 - 07.2023
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Discounted purchases by scanning and redeeming coupons.
- Welcomed customers, offering assistance to help find store items.
- Learned roles of other departments to provide coverage and keep store operational.
Education
BBA - Accounting
Tennessee State University
Nashville, TN05-2028
Skills
- Soft selling
- Display case merchandising
- Opening and closing duties
- Up-selling
- Verbal and written communication
- Excellent memory
- Active listener
- Hospitality service expertise
- Problem-solving
- Speedy and efficient
- Performance improvement
- Attention to detail
- Positive and professional
- Fast learner
Timeline
Barista
Starbucks
09.2023 - 09.2024
Cashier
Burlington
07.2023 - 10.2023
Cashier
Panera Bread
09.2022 - 07.2023
BBA - Accounting
Tennessee State University