Zariza Israel
Granbury,USA
Summary
Customer-focused professional with expertise in processing high-volume inbound and outbound calls to achieve revenue goals through one-call resolution. Possessing 25 years of customer service experience in mortgage, banking, and collections, I have developed astute problem-solving skills and a keen attention to detail. Demonstrating the ability to remain calm and professional in high-stress situations, I effectively resolve customer complaints. Additionally, I excel in patient account management and revenue cycle operations, resolving billing issues, ensuring accurate financial records, and maintaining compliance with healthcare regulations. My strong focus on team collaboration and achieving results is complemented by a flexible approach to adapting to changing needs. Known for excellent communication, problem-solving skills, and commitment to patient satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Account Representative
LaSalle Network
08.2024 - Current
- Handled newborn registrations for multiple hospitals.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
Insurance Denials Coordinator
Texas Ear Nose and Throat
02.2024 - 04.2024
- Analyzed insurance claim forms or related documents to review for completeness and accuracy
- Gathered and compiled data for weekly and monthly reports pertaining to claims approvals, denials and pending claims
- Processed claims by analyzing medical records, contacting providers regarding coverage issues and negotiating with insurance companies on behalf of clients
Administrative Assistant
Family Foot Care
05.2023 - 02.2024
- Verify patient insurance information by contacting/calling the appropriate insurance carrier and/or utilizing automated insurance verification system
- Assist with patient registration duties by collecting and verifying insurance cards and photocopying/scanning appropriate documentation
- Verify patient identity and demographics and enter changes into practice management system
- Schedule, confirm, and verify patient appointments
- Arrange follow-up visits and referral appointments
Loan Processor
Finance of America
08.2018 - 11.2022
- Reviewed high volume loan documentation of income, employment and assets for the loan process of underwriting approval
- Communicated effectively, concisely with loan officers, borrowers, brokers and underwriters to successfully facilitate an accurate, streamlined, and error free closing process
- Organized seamless record keeping documents, managed customer complaints, and implemented outstanding interpersonal skills in internal and external interactions to strengthen ongoing constructive relationships
Home Preservation Specialist
Wells Fargo
12.2008 - 04.2018
- Responsible for communicating with agencies or borrowers regarding any change in the current status of loans and obligations
- Advised property owners on investment opportunities and potential revenue enhancements to avoid foreclosure
- Assisted with developing comprehensive knowledge of the loss mitigation processes and procedures to recommend solutions to maintain home ownership, proprietary modifications and repayment plans
Education
Certification - Medical Billing and Coding
The College of Health Care Professions
Fort Worth, TX12.2023
Skills
- Medical Claims Processing
- Proficient in Medical Terminology
- Healthcare Operations Management
- Transaction Processing
- Insurance Eligibility Verification
- HIPAA Regulation Adherence
- Data Entry Expertise
- Clear and Concise Communication
Certification
- Nationally Registered Certified Coding Specialist, The College of Health Care Professions,2023 Certificate Number :229931
- BLS for Healthcare Providers (CPR) Certification, American Heart Association,2023 Certificate Number:24514925588
Timeline
Patient Account Representative
LaSalle Network
08.2024 - Current
Insurance Denials Coordinator
Texas Ear Nose and Throat
02.2024 - 04.2024
Administrative Assistant
Family Foot Care
05.2023 - 02.2024
Loan Processor
Finance of America
08.2018 - 11.2022
Home Preservation Specialist
Wells Fargo
12.2008 - 04.2018
Certification - Medical Billing and Coding
The College of Health Care Professions
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