Zashae Moore
Zion,IL
Summary
Resourceful Security Officer Supervisor known for high productivity and efficient task completion. Specialize in strategic security planning, team leadership, and risk management. Excel in critical thinking, problem-solving, and decision-making. Committed to ensuring safety and security with strong communication and conflict resolution skills.
Detail-oriented Accounts Receivable and customer service professional with over 6 years of experience in healthcare and insurance environments. Proven ability to verify insurance eligibility, process claims, and resolve billing discrepancies. Strong knowledge of medical terminology, EHR systems, and HIPAA compliance. Skilled at managing high-volume workloads, following up on denied or unpaid claims, and delivering accurate, timely results in remote settings.
Overview
9
9
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Security Officer Supervisor
Andy Frain
Waukegan, IL
02.2024 - Current
- Supervised daily security operations at various client sites.
- Trained and mentored junior security personnel effectively.
- Conducted routine patrols to ensure safety and security compliance.
- Monitor and assess situations while maintaining safety and compliance
- Communicate effectively with the public and team members
Insurance Agent
Globe Life
Texas City, Texas
05.2023 - 01.2024
- Educated clients on insurance policies, coverage details, and claims processes
- Assisted customers with claim-related questions and documentation requirements
- Maintained accurate client records and followed up on outstanding issues
- Delivered professional customer service while resolving concerns efficiently
Patient Registration Specialis
Vista Medical Center East
Waukegan, Illinois
08.2022 - 04.2023
- Verified patient insurance eligibility, benefits, and demographic information to ensure accurate billing
- Entered and maintained patient data in electronic health record (EHR) systems with a high level of accuracy
- Assisted patients with billing questions, payment concerns, and insurance-related inquiries
- Ensured strict HIPAA compliance when handling sensitive patient information
- Supported revenue cycle operations by identifying discrepancies and ensuring proper documentation
Sales Associate
Walmart
Waukegan, IL
06.2017 - 12.2017
- Provided customer support and resolved inquiries in a fast-paced retail environment
- Processed transactions accurately while maintaining attention to detail
- Ensured a positive customer experience through effective communication
Education
Zion Benton Township High School
Zion, ILSome College (No Degree) - Dentel Assistant
State College Career
Gurnee, ILSkills
- Accounts Receivable & Revenue Cycle Support
- Insurance Verification & Claims Processing
- Denial Resolution & Payment Follow-Up
- Medical Terminology & ICD-10 Knowledge
- HIPAA Compliance & Patient Confidentiality
- EHR/CRM Systems (Epic, Salesforce, Workday)
- Microsoft Excel, Word & Data Entry
- Customer Service (Phone, Email Support)
- Problem Solving & Attention to Detail
Certification
- Life & Health Insurance License
- Property & Casualty License
- Certified Nursing Assistant (CNA)
- CPR / AED / BLS Certification
- Registered Dental Assistant (RDA)
- X-Ray & Radiology Certification
- Customer Service
Languages
English
Full Professional
Timeline
Security Officer Supervisor
Andy Frain
02.2024 - Current
Insurance Agent
Globe Life
05.2023 - 01.2024
Patient Registration Specialis
Vista Medical Center East
08.2022 - 04.2023
Sales Associate
Walmart
06.2017 - 12.2017
Zion Benton Township High School
Some College (No Degree) - Dentel Assistant
State College Career