Diamond Dickerson
Chicago,IL
Summary
Skilled in both customer service and administrative tasks, I excel in environments requiring attention to detail and efficient communication. At UIC Hospital, I significantly improved patient scheduling efficiency. My expertise includes sensitive information handling, answering phones, setting appointments, spreadsheet tracking and showcasing my ability to manage critical tasks while maintaining high standards of service.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Saint Mary's University
Chicago, IL
05.2022 - 10.2024
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Used company badging system to create badges for new employees and visitors.
- Completed basic bookkeeping and document filing.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided administrative support including photocopying, faxing, and filing.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Medical Receptionist
UIC Hospital
Chicago, IL
02.2019 - 04.2022
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Arranged hospital admissions for patients as required.
- Scheduled and confirmed patient appointments and consultations.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Called patients to confirm scheduled appointments and obtain additional details.
Brista/Head Cashier
Starbucks
Chicago, IL
01.2018 - 03.2019
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Supervised daily cash operations, including opening and closing procedures, cash drawer management, and deposits.
- Managed scheduling of cashier shifts to ensure adequate coverage during peak hours and special events.
- Prepared and served hot or cold beverages.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Collected payments and provided accurate change.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
Education
High School Diploma -
Boilingbrook Highschool
365 Raiderway06-2021
Skills
- Correspondence typing
- Mail coordination
- Spreadsheet tracking
- Mail distribution
- Appointment confirmation
- Correspondence drafting
- File organization
- Customer service
- Data entry
- Administrative skills
- Work prioritization
- Sensitive information handling
- Call forwarding
- Client communication
- Appointment scheduling
- Scheduling appointments
Timeline
Front Desk Receptionist
Saint Mary's University
05.2022 - 10.2024
Medical Receptionist
UIC Hospital
02.2019 - 04.2022
Brista/Head Cashier
Starbucks
01.2018 - 03.2019
High School Diploma -
Boilingbrook Highschool
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