ZaSHAWN SMALL
katy,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Promotional Sales Representative
InCrowd LLC
01.2023 - Current
- Generated new leads through networking and attending industry events.
- Retained excellent client satisfaction through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Collaborated with cross-functional teams to identify and address customer needs.
Customer service
Island Vybz Bodega Restaurant
10.2022 - 02.2023
- Operating the cash register, scanner, scale, or the restaurant's computer system
- Communicate with customers and assist other restaurant staff as needed.
- Developed and managed relationships with customers to increase customer loyalty.
Activity Leader
MLA Summer Program Ramapo College
06.2022 - 08.2022
- Responsible for leading International High school students on excursions, conducting walking and bus tours of sights in NYC
- Supervise students during excursions and on-campus events
- Interacting with and engaging students on campus and on excursions by conducting activities and assisting with check-ins and check-outs
- Promote the well-being and satisfaction of all students.
- Managed safety concerns and adhered to all compliance requirements.
Front Desk Customer Service Rep
Express Health
12.2020 - 05.2022
- Greeting patients and visitors in person or on the telephone
- Assist with scheduling clients service appointments
- Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Associate
Best Buy
10.2019 - 12.2020
- Welcome and engage with customers
- Recommend products and solutions that meet customers’ needs
- Assist customers with their purchases, returns, and exchanges
- Maintain merchandising and ensure the department was clean and well stocked.
- Responded to large volume of customer calls and emails to answer questions about products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Cashier
Shoprite
09.2016 - 05.2017
- Communicated with customers and team members to solve problems.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Education
No Degree - Business Administration And Management 47credits
Ramapo College Of New Jersey
Mahwah, NJ05.2021
High School Diploma -
Bloomfield High School
Bloomfield, NJ06.2017
Skills
- 5 years of customer service experience
- Solutions based
- Emotional intelligence
- Microsoft Office & Excel
- Handling Complaints
- Active listening
- Problem solver
- Patient
Timeline
Promotional Sales Representative
InCrowd LLC
01.2023 - Current
Customer service
Island Vybz Bodega Restaurant
10.2022 - 02.2023
Activity Leader
MLA Summer Program Ramapo College
06.2022 - 08.2022
Front Desk Customer Service Rep
Express Health
12.2020 - 05.2022
Customer Service Associate
Best Buy
10.2019 - 12.2020
Customer Service Cashier
Shoprite
09.2016 - 05.2017
No Degree - Business Administration And Management 47credits
Ramapo College Of New Jersey
High School Diploma -
Bloomfield High School
Similar Profiles
Reginald DavisReginald Davis
Co-Owner/Operator at The Incrowd Marketing GroupCo-Owner/Operator at The Incrowd Marketing Group
Kevin PenteltonKevin Pentelton
Delivery Driver/Dispatch Supervisor at Upstate Fulfillment LLC./UB Logistics LLC.Delivery Driver/Dispatch Supervisor at Upstate Fulfillment LLC./UB Logistics LLC.
Emma LuvianoEmma Luviano
Billing Manager at KDT LLC & KIDS DC, LLCBilling Manager at KDT LLC & KIDS DC, LLC
Brayden ArnoldBrayden Arnold
IT Professional at Texas A&M Transportation InstituteIT Professional at Texas A&M Transportation Institute
Alyssa BurkesAlyssa Burkes
Office Assistant at Tectrad Inc.Office Assistant at Tectrad Inc.