Zatina Sanderson
Summary
Focused on supporting team success and achieving positive results. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavioral Health Therapeutic Support Staff Member
Flacra
Newark , NY
12.2023 - Current
- Monitored patient behaviors and reported significant changes to supervising mental health professionals.
- Conducted initial assessments of clients to determine appropriate treatment plans.
- Provided education to staff regarding best practices in working with individuals who have mental health issues.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Collaborated with other healthcare professionals to provide comprehensive care for clients.
- Engaged patients in therapeutic activities designed to enhance mental wellness and social skills.
- Conducted mental health counseling using evidence-based practice and clinical models.
- Assisted in developing and implementing treatment plans for patients with various mental health disorders.
- Administered medications as prescribed, ensuring adherence to treatment protocols.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Provided excellent service to patients through personable communication.
- Provided crisis intervention services when needed including safety planning and referrals.
- Helped facilitate a positive environment for clients by providing support, guidance, structure, and encouragement.
- Educated clients about available community resources that could assist in meeting their needs.
- Maintained accurate records of client progress and services provided.
- Maintained detailed records of patient progress and treatment outcomes.
- Facilitated psychoeducational groups on topics such as anger management, stress reduction, and relapse prevention.
- Established positive rapport with clients by demonstrating empathy and understanding of their struggles.
- Participated in weekly team meetings to discuss case updates and strategies for effective treatment delivery.
- Collaborated with multi-disciplinary teams to develop treatment plans and interventions.
- Documented patient interactions in compliance with HIPAA requirements.
- Developed relationships with clients and their families to ensure successful outcomes.
- Attended clinical supervision sessions as required by licensing regulations, agency policies, procedures.
- Tracked client movement on and off unit by documenting times and destinations.
- Implemented stress-reduction techniques to promote patient relaxation and well-being.
- Assisted in the development of individual service plans to address client needs.
- Utilized de-escalation techniques to manage and prevent patient crises effectively.
- Advocated for patient rights and provided guidance on navigating mental health systems.
- Supported patients in developing life skills and independence through targeted interventions.
- Coordinated with external agencies to facilitate community-based support for patients.
- Participated in continuing education programs related to evidence-based practices for treating mental illness.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed household errands and other essential duties.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Patient Care Tech
Thompson Sleep Disorder Center
Canandaigua, NY
08.2021 - 11.2023
- Phone skills.
- Epic workstation.
- Front desk skills.
- Scheduling patients, new patients, as well as follow-up appointments.
- Check-in/Check-out appointments.
- Typing skills.
- Provided direct patient care and assistance to healthcare team members.
- Provided emotional support to patients and their families during difficult times.
- Reminded patients to take prescribed medications or nutritional supplements.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Recorded patient conditions and vital signs before and after medical operations.
- Instructed new employees on proper techniques of performing daily tasks.
- Assisted with patient admissions, discharges and transfers.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Restocked unit frequently with necessary medical supplies.
Manager
Tomra of North America
Henrietta, NY
10.2019 - 01.2021
- Customer service
- Cleaning, sanitizing.
- Safe money handling.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored staff performance and addressed issues.
- Delegated work to staff, setting priorities and goals.
- Implemented quality control measures to uphold company standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Created monthly reports for senior management summarizing operational performance metrics.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assigned work and monitored performance of project personnel.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Deli Associate
Walmart
Macedon, NY
11.2017 - 08.2018
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Adhered to company policies and procedures related to food handling processes.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Responded to customer questions regarding product availability.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Maintained work areas to reduce potential for illness or injury.
- Weighed portions accurately using scales for bulk items such as cheese or cold cuts.
- Assisted in ordering supplies needed to maintain adequate inventory levels.
- Organized storage areas to maximize efficiency while keeping products safe from contamination.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Scrubbed and polished counters to remove debris and food.
- Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Maintained high level of professionalism while interacting with customers and coworkers alike.
- Gave exceptional customer service to guests during peak business periods, resulting in increased sales and boost in revenues.
- Documented and entered special orders for event catering and party trays.
- Acquired new skills to support team and further accommodate customer needs.
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Maintained safe food handling practices to prevent germ spread.
- Inventory
- Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
- Resolved customer complaints promptly in a courteous manner in order to ensure customer satisfaction.
- Cleaned utensils, dishes and glasses for customer use.
Assistant Manager
Crosby's
Palmyra, NY
12.2016 - 07.2017
- Stocking
- Resolved conflicts between team members in an effective manner.
- Delegated work to staff, setting priorities and goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Communicated regularly with customers to gain insights into their needs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Created reports on sales trends, inventory levels, and financial data.
- Monitored employee attendance records, timekeeping, and payroll information.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Assigned work and monitored performance of project personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with safety regulations and company policies.
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated and maintained databases with current information.
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
Education
Associate in Science (AS) - Medical Assisting
Everest Institute
Rochester, NY04.2007
Skills
- Patient-Centered Communication
- Substance abuse awareness
- Social skills training
- Relapse prevention
- Documentation accuracy
- Psychiatric medication
- Suicide prevention
- Family support
- Empathy development
- Mental health assessment
- Behavioral management
- Goal setting assistance
- Patient confidentiality
- Stress reduction techniques
- Motivational skills
- Customer focus
- Staff development
- Motivational
- Employee engagement
Certification
Certified in Phlebotomy, 06/01/16
Timeline
Behavioral Health Therapeutic Support Staff Member
Flacra
12.2023 - Current
Patient Care Tech
Thompson Sleep Disorder Center
08.2021 - 11.2023
Manager
Tomra of North America
10.2019 - 01.2021
Deli Associate
Walmart
11.2017 - 08.2018
Assistant Manager
Crosby's
12.2016 - 07.2017
Associate in Science (AS) - Medical Assisting
Everest Institute