Zatrina Means
Fort Myers,USA
Summary
Result-oriented customer service manager in a fast-paced retail environment, where improving customer experience through managing, training, leading overall functions and staff of customer service activities, providing personal interaction, and resolving varied customer inquiries and complex issues will ensure that the organization has satisfied customers.
Overview
14
14
years of professional experience
2008
2008
years of post-secondary education
Work History
Caregiver
Comfort Keepers
Fort Myers, FL
03.2026 - Current
- Assisted clients with daily living activities and personal care tasks.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe environment for clients through regular housekeeping.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
Sales Associate
Nordstrom Rack
Fort Myers, USA
09.2024 - 11.2025
- Drive sales by exceeding selling and service expectations assisting customers, managing inventory, and performing sales transactions
- Provided exceptional customer service, fostering a welcoming environment that enhanced customer loyalty and satisfaction.
- Collaborated with team members to maintain an organized sales floor, ensuring a positive shopping experience for all visitors.
- Executed accurate inventory management processes, reducing discrepancies and improving stock availability for customers.
Meat & Seafood Clerk
The Fresh Market
Fort Myers, USA
11.2023 - 09.2024
- Fostered a positive shopping environment by delivering exceptional customer service, enhancing customer satisfaction and loyalty.
- Managed inventory levels for meat and seafood products, ensuring freshness and reducing waste, which contributed to overall sales growth.
- Worked closely with team members to maintain a clean and organized display, improving product visibility and customer engagement.
Backend Clerk
Lowe's
Fort Myers, USA
11.2022 - 10.2023
- Processed returns and ensured stock quality, enhancing customer satisfaction and store efficiency.
- Implemented a customer order tracking system, improving retrieval times and operational efficiency.
- Built strong customer and vendor relationships, enhancing communication and order accuracy.
- Monitored order accuracy and shipment schedules, resolving issues to minimize delays and ensure timely deliveries.
Assistant Manager
Journeys Kidz
Fort Myers, USA
04.2022 - 12.2022
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems.
- Maintained operational performance by skillfully handling opening and closing tasks.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Customer Service Rep/ Fulfillment
Walmart
Fort Myers, USA
08.2019 - 12.2021
- Successfully handle crowds of over 200 people during demanding sales events.
- Engage customers in order to provide to them what they need in terms of product and quality services by demonstrating technical selling skills and product knowledge.
- Assist in set up of store displays and inspected merchandise for quality.
- Carrying out re-merchandising and price markdowns duties while achieving sales quotas.
Customer Service Rep
Wawa
Fort Myers, USA
05.2016 - 05.2019
- Received and serviced customers quickly and efficiently maintaining excellent associate/customer relations.
- Conducted returns and exchanges of purchases.
- Addressed any and all customer inquiries regarding merchandise and store operations.
- Recovered of misplaced and mishandled merchandise throughout the store maintaining an organized environment for our shoppers convenience and comfort.
Retail Assistant Manager
Family Dollar
Lehigh Acres, USA
02.2012 - 04.2019
- Resolved escalated customer service issues that benefited the customer and at the same time complying with the company policy.
- Conversed with customers to receive their valuable feedback and suggestions for improvement.
- Displayed knowledge of products available to the customer excellent communication skills and displayed a professional demeanor.
- Oversaw the daily operation, planning resources, employee development with a continuous focus on customer's needs, exceeding customer expectations.
Education
High School Diploma -
Immokalee High School
Immokalee, FLCertificate Of Completion Phlebotomy -
K&E Medical Training Center
Fort Myers, FL 11.2025 - 01.2026
Certificate Of Completion Adult First Aid/CPR/AED -
American Red Cross
Fort Myers, FL 03.2026 - 03.2026
Skills
- Microsoft Outlook
- Word
- Excel
- MRP Inventory Management
- Effective Problem Solver
- Exceptional Interpersonal Communication
- Customer Relationship
- Adherence to High Customer Service Standards
- Customer Focused
- Strategic Planning
- Employee Relations Management
- Order and Refund Processing
- Refunds and Returns Management
- Employee scheduling
- Money Handling
- Payroll Administration and Timekeeping
- Phlebotomy
- Venipuncture
- Blood glucose testing
- Vital signs
- Phlebotomy blood draws
- Collect samples
- Adult First Aid/CPR/AED
Timeline
Caregiver
Comfort Keepers
03.2026 - Current
Certificate Of Completion Adult First Aid/CPR/AED -
American Red Cross
03.2026 - 03.2026
Certificate Of Completion Phlebotomy -
K&E Medical Training Center
11.2025 - 01.2026
Sales Associate
Nordstrom Rack
09.2024 - 11.2025
Meat & Seafood Clerk
The Fresh Market
11.2023 - 09.2024
Backend Clerk
Lowe's
11.2022 - 10.2023
Assistant Manager
Journeys Kidz
04.2022 - 12.2022
Customer Service Rep/ Fulfillment
Walmart
08.2019 - 12.2021
Customer Service Rep
Wawa
05.2016 - 05.2019
Retail Assistant Manager
Family Dollar
02.2012 - 04.2019
High School Diploma -
Immokalee High School