Zavon Malone
Newark,DE
Summary
A dedicated IT Specialist with years of customer service experience. Versatile, reliable and efficient with Tier 1 & 2 HelpDesk experience supporting managers and executives in high-pace Homeland Security and DoD environments. Equally capable of working alone or as a member of a team, and comfortable exercising initiative and solving problems. Currently enrolled in college for computer science pending a Bachelors degree. Seeking a new position in the Cyber Security or Software Development field with a great company.(Secret Clearance with Comptia Security+)
Overview
4
4
years of professional experience
Work History
Sharepoint Requirements Analyst
Ad Hoc Research
Aberdeen Proving Ground, MD
05.2022 - Current
- Evaluate business processes, anticipate requirements, uncover areas of improvement, and develop functional solutions.
- Work with product owners to gather, analyze, design, and document product requirements for a new and existing SharePoint Custom Solutions and Projects.
- Responsible for creating/updating documents required as part of an agile/scrum system development lifecycle including features, user stories, detailed functional requirements, and inputs for technical design.
Sr. Help Desk Technician
Ad Hoc Research
Aberdeen Proving Ground, MD
02.2021 - Current
- Respond to and resolve help desk tickets ·
- Desktop software support
- Install and support Government furnished software and hardware
- Analyze network failures
- Provide technical advice and IT Acquisition planning support
- Provide off-site support
- Provide rapid response for Very Important Personnel (VIP)
Data Analyst
Innovative Development Inc.
Wilmington, DE
04.2019 - 09.2019
- Collection, processing, and delivery of data for processing.
- Write SQL queries and coordinate creation of queries with other technical resources.
- Develop and execute SQL queries based on business application EDD requirements.
- Record data into microsoft excel spreadsheets.
Education
Certificate - Java - Software Development
ZipCode Wilmington
Wilmington01.2019
High School Diploma -
Howard High School of Technology
Wilmington, DE07.2015
Some College (No Degree) - Computer And Information Sciences
Delaware Technical And Community College
Newark, DESkills
- Microsoft Office
- Microsoft Excel
- Customer Service
- Command prompt
- Java
- Inbound phone call management
- Technical troubleshooting
- Data entry
- Relationship Development
- Active directory
- Software installs
- Imaging
- Microsoft Visio
- C
- Business Analysis
- Business Requirements
- SQL
Accomplishments
- CompTIA Security+ Certification
- Secret Clearance
- Software Development Certification
- Presidents List in college
- Passed C++ with 100%
Timeline
Sharepoint Requirements Analyst
Ad Hoc Research
05.2022 - Current
Sr. Help Desk Technician
Ad Hoc Research
02.2021 - Current
Data Analyst
Innovative Development Inc.
04.2019 - 09.2019
Certificate - Java - Software Development
ZipCode Wilmington
High School Diploma -
Howard High School of Technology
Some College (No Degree) - Computer And Information Sciences
Delaware Technical And Community College
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