Summary
Overview
Work History
Education
Skills
Timeline
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Zayaan Cobb

Silver Spring,MD

Summary

Strategic, compassionate, and ambitious hospitality professional with a Bachelor of Science in Hospitality Management from the Indiana University of Pennsylvania. Experienced in guest services, event planning, and team leadership. Committed to delivering stellar service and fostering positive guest experiences.

Overview

7
7
years of professional experience

Work History

Merchandising Associate

Mubadala Citi Open
Washington, D.C
07.2024 - 07.2024
  • Monitored stock to maintain sufficient quantity of featured product.
  • Provided excellent customer service by answering questions about products and services.
  • Monitored stock levels, reordered items when necessary, and ensured proper storage of products.
  • Develop good relationships with other staff members and communicate effectively.

Sales Consultant

Aurora Enterprise
Lanham, MD
05.2024 - 06.2024
  • Highly motivated door-to-door sales and marketing professional for Verizon.
  • Adept at building strong relationships with customers and developing creative sales strategies to improve growth.

Intern/Part-Time Employee

Kovalchick Convention and Athletic Center, Indiana University of Pennsylvania
Indiana, PA
01.2024 - 05.2024
  • Elevate guest satisfaction through personalized service and meticulous attention to detail, securing a memorable and positive experience that fostered loyalty among visitors.
  • Promptly resolve guest complaints with a proactive and compassionate approach, addressing trends with process improvements that reduce escalation rates, and enhance the overall atmosphere for patrons.
  • Play a pivotal role in planning and coordinating event logistics across teams, ensuring smooth execution and optimization of resources, which contributes to operational success.
  • Introduce feedback mechanisms to capture valuable insights from guests, leveraging this data to refine service delivery and boost overall satisfaction.

Prep Cook, Guest Service Team Member

Allenwood Restaurant, Indiana University of Pennsylvania
Indiana
01.2021 - 01.2022
  • Contributed to the operations of a student-run restaurant, ensuring high-quality preparation and presentation of dishes, which enhanced guest dining experiences and supported the restaurant's reputation for culinary excellence.
  • Facilitated a welcoming guest service environment, engaging with patrons to ensure dining needs were met promptly.
  • Partnered with kitchen and service teams to streamline operations, optimizing workflow between prep and service areas, which successfully reduced wait times and increased operational efficiency.
  • Assisted in the development and implementation of new menu items, gathering feedback from guests for informed changes.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.

Hospitality Worker

Woodrow Wilson High School, DCPS
Washington, D.C
09.2017 - 06.2019
  • Provided customer service to ensure satisfaction throughout their dining experience.
  • Served food and drinks to customers in a timely manner.
  • Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
  • Organized special events such as banquets or corporate functions according to guest specifications.

Camp Counselor

Student Youth Employment Program Anthony Bowen Branch, YMCA
Washington, D.C.
06.2018 - 08.2018
  • Organized and facilitated daily camp activities, creating a dynamic and inclusive environment that catered to diverse interests and needs of participants, thus maximizing engagement and program quality satisfaction.
  • Implemented conflict resolution strategies to address challenges, fostering a supportive and harmonious atmosphere.
  • Cultivated strong relationships with campers and families through effective communication, ensuring a high level of trust and satisfaction with the camp experience, reflecting a commitment to exceptional service standards.

Program Participant

Student Youth Employment Program Technology Program, Robotics and Gaming
Washington, D.C.
06.2017 - 08.2017
  • Pioneered and delivered engaging technology curriculum focused on robotics and gaming, cultivating an environment that encouraged creative problem-solving and technological fluency among participants
  • Directed team projects that emphasized collaborative solutions, effective communication, and sharing of best practices.

Education

Bachelor of Science in Hospitality Management -

Indiana University of Pennsylvania
Indiana, PA
05.2024

High School Diploma -

Woodrow Wilson Sr. High School
Washington, D.C.
05.2019

Skills

  • Hospitality Management
  • Stellar Customer Support
  • Guest Service Excellence
  • Relationship Building
  • Team Leadership & Training
  • Event Planning & Coordination
  • Project Management
  • Process Improvement
  • Advanced Computer Literacy
  • High Level Communication

Timeline

Merchandising Associate

Mubadala Citi Open
07.2024 - 07.2024

Sales Consultant

Aurora Enterprise
05.2024 - 06.2024

Intern/Part-Time Employee

Kovalchick Convention and Athletic Center, Indiana University of Pennsylvania
01.2024 - 05.2024

Prep Cook, Guest Service Team Member

Allenwood Restaurant, Indiana University of Pennsylvania
01.2021 - 01.2022

Camp Counselor

Student Youth Employment Program Anthony Bowen Branch, YMCA
06.2018 - 08.2018

Hospitality Worker

Woodrow Wilson High School, DCPS
09.2017 - 06.2019

Program Participant

Student Youth Employment Program Technology Program, Robotics and Gaming
06.2017 - 08.2017

Bachelor of Science in Hospitality Management -

Indiana University of Pennsylvania

High School Diploma -

Woodrow Wilson Sr. High School

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Zayaan Cobb