Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Zayad Khan

Somerset,NJ

Summary

Experienced retail leader with a personable and highly-motivated approach. Skilled team player known for building rapport with clients, maintaining customer satisfaction, and driving company success. Articulate, enthusiastic, and results-oriented, with a passion for relationship-building, partnership cultivation, and business growth. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills, excelling in unsupervised environments and quick skill acquisition.

Overview

5
5
years of professional experience

Work History

Food Department Head

Ocean State Job Lot
Prince, New J
08.2023 - Current
  • Proposed or approved modifications to project plans.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Analyzed business performance data and forecasted business results for upper management.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Balanced workloads to meet targets without overtaxing employees.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Handled shift overstock, restocking and inventory control.
  • Worked closely with sales associates to complete tasks.

Shift Leader

Walgreens
Franklin Park, NJ
08.2022 - 08.2023
  • Displayed strong telephone etiquette, effectively handling difficult calls
  • Assisted store manager with operations game plan and company initiatives implementation
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Educated customers about offerings, promotions and pricing to boost sales
  • Delegated tasks to employees and monitored activities and task completion
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
  • Coordinated shift workers for inventory receiving, auditing and restocking
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.

Department Head

Ocean State Job Lot
Franklin Park, NJ
08.2021 - 08.2022
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building
  • Created a culture of empowerment and innovation for employees to promote engagement
  • Handled shift overstock, restocking and inventory control
  • Trained employees on proper and safe use of equipment and tools
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Provided technical support for software applications used in the store.
  • Analyzed data from various sources to identify trends and recommend solutions.

Mattress Specialist

Macy's
East Brunswick, NJ
01.2021 - 08.2021
  • Greeted customers in the showroom and provided product information.
  • Attended training sessions to build and enhance product knowledge and sales tactics
  • Assisted customers with mattress selection by providing knowledgeable advice on types, sizes and comfort levels.
  • Greeted customers and offered to assist with showroom navigation and selecting products
  • Upsold customers on protection plans, warranties and coordinating products
  • Discussed financing options, pricing and current promotional offers
  • Helped customers increase purchasing power through store financing options.
  • Boosted sales by going beyond basics with every customer to offer product, style and purchasing advice.

Garden Associate

Home Depot
Monmouth Junction, NJ
06.2019 - 01.2021
  • Greeted customers to determine wants or needs
  • Placed special orders or called other stores to find desired items
  • Unloaded products from trucks and transported to appropriate garden center areas using pallet jacks and merchandiser wagon carts
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
  • Watched for and recognized security risks and thefts to prevent or handle situations
  • Suggested and upsold plantings according to lighting and watering needs
  • Maintained knowledge of sales and promotions, return policies and security practices.

Education

Associate of Science - Business Management

Berkeley College
Newark, NJ
06-2019

Skills

  • Computer Skills (MS suite, Google Suite, AI, 60wpm @ 95% Accuracy, software and hardware troubleshooting)
  • Innovation management
  • Sales management
  • Staff Development
  • Sales expertise
  • Loss Prevention
  • Team Management
  • Effective Leadership
  • Technical skills
  • Drawer balancing
  • Problem-solving aptitude
  • Problem-solving abilities
  • Decision-Making
  • Attention to Detail
  • Continuous Improvement
  • Interpersonal Skills
  • Cross-Selling and Upselling
  • Cash Handling Accuracy
  • Coin Machine Balancing
  • Night and Safe Deposit
  • Data Entry
  • Trustworthy and Honest

Accomplishments

Ocean State Job Lots Employee of the month December

Ocean State Job Lots Employee of the month February

Ocean State Job Lots protection of assets October

Ocean State Job Lots protection of assets November

Home Depot Employee of the month

Timeline

Food Department Head

Ocean State Job Lot
08.2023 - Current

Shift Leader

Walgreens
08.2022 - 08.2023

Department Head

Ocean State Job Lot
08.2021 - 08.2022

Mattress Specialist

Macy's
01.2021 - 08.2021

Garden Associate

Home Depot
06.2019 - 01.2021

Associate of Science - Business Management

Berkeley College

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Zayad Khan