Zayanna Godfrey
Valdosta
Summary
Skilled and reliable field support professional with strong focus on team collaboration and achieving results. Demonstrates adaptability to changing needs, ensuring effective problem-solving and client satisfaction. Proficient in troubleshooting technical issues, managing field operations, and providing exceptional customer service. Known for strong communication skills and results-driven approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Support Associate
Aptive Environmental Pest Control
07.2022 - 02.2025
- Recorded and maintained relevant notes for each client and work order.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Displayed flexibility to adapt to quarterly policy changes and database re-organization.
- Gathered, organized, and input data into Excel.
- Maintained accurate documentation of field activities, assisting in efficient reporting and decision-making processes.
- Established trustful working relationships with clients by demonstrating professionalism, expertise, and a commitment to their success.
- Prioritized workload effectively to meet tight deadlines while maintaining high-quality work standards for client satisfaction.
- Provided remote support services using advanced diagnostic tools to expedite issue resolution timeframes when possible.
Cashier
Zaxby's
11.2017 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Customer Service Representative
Convergys
08.2016 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Arts - Psychology
Keiser University, Tallahassee, FL, US
Tallahassee, FL05-2023
Associate - Psychology
Georgia Military College
Valdosta, GA05.2020
Skills
- Food Preparation
- Remote support
- Field support
- Cross-functional teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Active listening
- Critical thinking
- Data entry
Certification
- First Aid Certification
- CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Cashier skills, Highly Proficient, 08/01/21
- Sales skills, Proficient, 08/01/21
- Social media, Familiar, 08/01/21
- Medical receptionist skills, Proficient, 09/01/21
- Basic computer skills, Completed, 08/01/21
Timeline
Field Support Associate
Aptive Environmental Pest Control
07.2022 - 02.2025
Cashier
Zaxby's
11.2017 - 11.2021
Customer Service Representative
Convergys
08.2016 - 01.2018
- First Aid Certification
- CPR Certification
Bachelor of Arts - Psychology
Keiser University, Tallahassee, FL, US
Associate - Psychology
Georgia Military College
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