Zayden lerma
Tempe
Summary
Adaptable to circumstance with a solid background in customer service and time management. Experienced in high-pressure environments, effectively balancing front-of-house and back-of-house responsibilities to ensure customer satisfaction and operational efficiency, while also adhering to my fellow partners as well
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
Tempe, AZ
09.2024 - Current
- Prepared high-quality beverages following standardized recipes and presentation guidelines.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Operated espresso machines and other equipment, maintaining cleanliness and functionality.
- Managed cash register operations, processing transactions accurately and securely.
- Assisted in training new baristas on beverage preparation and customer interaction techniques.
- Collaborated with team members to optimize workflow during peak hours for enhanced service speed.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
High School Diploma -
Mountain Pointe High School
Ahwatukee AzSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Active listener
- Exceptional customer service
- Adaptive and creative
- New hire training
- Problem-solving
- Cleanliness
Timeline
Barista
Starbucks
09.2024 - Current
High School Diploma -
Mountain Pointe High School