Zayed Emdad
Lynn,Massachusetts
Summary
Highly skilled Money Transfer Agent with background in managing financial transactions, ensuring compliance with legal regulations, and delivering top-notch customer service. Proven ability to handle high volume of transactions accurately and efficiently while maintaining confidentiality. Strengths include strong analytical skills, solid decision-making capabilities, and exceptional communication skills. Have consistently ensured smooth money transfer operations and improved transaction efficiency in previous roles.
Overview
2
2
years of professional experience
Work History
Money Transfer Agent
All Checks Cashed
Lynn, Massachusetts
07.2023 - Current
- Processed customer payments accurately and efficiently.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Utilized computer software programs to create reports, labels, forms.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Developed organizational filing systems for confidential customer records and reports.
- Entered data into computer systems accurately and efficiently.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Answered phones in a courteous manner while providing excellent customer service.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Prepared deposits according to established procedures.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Processed customer orders promptly and accurately.
- Scanned documents into digital formats ensuring accuracy of content.
Education
Bachelor of Science - Mechanical Engineering
University of Massachusetts, Lowell
Lowell, MASkills
- Database entry
- Information security
- Cash handling
- Customer satisfaction
- Verbal and writing communication
- Relationship building
- Quality management
- Scanning and copying
- Handling payments
- Document management
- Cash management
- Anti-money laundering
- Cash handling proficiency
- Transaction processing efficiency
- Banking systems
- Transaction processing
- Payment systems
- Multitasking
- Customer needs assessment
Affiliations
- I play and Watch Sports. I always try to live a balance life.
- I like to follow the Entertainment World Also.
- I like to Travel that Includes different states and Countries.
- I like to enjoy both my time and life.
Accomplishments
- I was an Honor-Roll Student on my Junior and Senior Year of my High School.
Languages
English
Full Professional
Bengali
Native/ Bilingual
Hindi
Professional
Timeline
Money Transfer Agent
All Checks Cashed
07.2023 - Current
Bachelor of Science - Mechanical Engineering
University of Massachusetts, Lowell
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