Zayla Knighton
Douglasville
Summary
Experienced Customer Service Representative with over seven years of experience. I possess strong interpersonal and communication skills. I am very comfortable with working in a culturally diverse environment and work well with others.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Service Rep/Ramp Agent
Delta Airlines
Atlanta, Georgia
01.2023 - Current
- Load and unload passenger baggage, cargo, mail, and other items from aircraft
- Operate ground service equipment such as belt loaders, container loaders, pushback tractors, and tugs
- Ensure that all safety regulations are followed when operating ground service equipment
- Perform pre-flight inspections of the aircraft to ensure it is safe for flight
- Assist passengers with boarding and deplaning the aircraft
- Provide customer service assistance to passengers in need
- Monitor and control access to the ramp area
- Maintain a clean and orderly work environment
- Follow all company policies and procedures
- Communicate effectively with supervisors, co-workers, and customers
- Troubleshoot any issues that may arise during operations
- Complete paperwork accurately and on time
Warehouse Worker
Amazon
Atlanta, GA
05.2020 - 03.2023
- Operated pallet jacks and forklifts to efficiently move products within warehouse.
- Collaborated with team to complete daily shipping and receiving tasks accurately.
- Maintained inventory accuracy through regular cycle counts and stock audits.
- Implemented safety protocols, reducing workplace accidents and ensuring compliance.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Ticket Agent/Customer Service
Spirit Airlines
Atlanta, Georgia
01.2022 - 01.2023
- Helped troubleshoot and fix technology problems over the counter with passengers while offering professional services to help achieve business goals
- Established passengers' reservations history, collected fees, explained FAA and airline rules and regulations
- Attended to clients personally and by telephone, to sell tickets for the Amadeus system of the airline
- Provided assistance with passenger’s check-in and cargo acceptance
- Checked how many pieces of luggage passengers are carrying and directed them to TSA check
- Worked in conjunction with TSA in helping control passenger flow into the secured area
Ticket Agent/Customer Service
Greyhound
Atlanta, GA
01.2019 - 01.2022
- Provided schedule, routing, transfer and current fare information to customers
- Prepared accurate travel documents (tickets) either by computer or handwritten
- Reissued or re-routed tickets, if necessary
- Accepted payment for ticket transaction and provided accurate change or charge document
- Followed proper cash handling procedures
- Presented ticket enclosed in envelope with gate number and departure time affixed
- Affixed strap portion of baggage tag to baggage
- Stapled customer’s baggage claim portion to ticket envelope
- Updated schedule monitors, information boards and/or uses PA system to convey current information to customers
Food Service Worker
Clayton County Jail
Jonesboro, GA
01.2015 - 01.2019
- Prepared, assisted, and instructed inmates labor and/or team members in the preparation of a variety of food items in accordance with departmental work production
- Followed assigned facility housekeeping and safety practices in all preparation, oversight, and servicing of the correction facility meals
- Performed other duties as assigned and worked well as a team member and independently.
Education
High School Diploma - undefined
Monroe Comprehensive High School
Albany, GASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Order processing
- Spreadsheets
- Service standard compliance
- Report generation
Timeline
Customer Service Rep/Ramp Agent
Delta Airlines
01.2023 - Current
Ticket Agent/Customer Service
Spirit Airlines
01.2022 - 01.2023
Warehouse Worker
Amazon
05.2020 - 03.2023
Ticket Agent/Customer Service
Greyhound
01.2019 - 01.2022
Food Service Worker
Clayton County Jail
01.2015 - 01.2019
High School Diploma - undefined
Monroe Comprehensive High School