Zayna Sallam
Edina,MN
Summary
Shift Lead managing open-to-close operations in a fast-paced food and beverage setting. Coordinates busy shifts, keeps the space clean and customer-friendly, and supports smooth team coverage during rush periods. Also leads off-site events and maintains consistent service standards through organized daily execution.
Overview
3
3
years of professional experience
Work History
Ginna’s Employee
Scheels
Eden Prairie, MN
08.2025 - 08.2026
- Provided friendly in-store service, answered customer questions, and directed shoppers to the right departments.
- Supported opening and closing routines by completing setup, cleanup, and basic end-of-shift checks.
- Coordinated with teammates to manage customer flow and keep service moving efficiently.
- Resolved minor customer concerns by listening carefully and offering practical solutions on the spot.
- Supported daily café operations by restocking supplies and preparing work areas for the next rush.
- Provided dependable coverage during scheduled shifts and adapted quickly to changing service needs.
Shift Lead
Extract Juicery
Edina, MN
09.2023 - 07.2025
- Handled 30-50 customer interactions per shift while maintaining steady service during peak periods.
- Opened and closed the store independently, completing startup and shutdown procedures with consistent readiness.
- Led off-site events representing the business, coordinating logistics and guest experience from setup through wrap-up.
- Kept the store clean, efficient, and customer-friendly by managing busy-hour tasks and coordinating the team.
Education
High School Diploma -
Edina High School
Edina, MN05.2026
Skills
- Cash handling
- Opening and closing procedures
- Point of sale systems
- Inventory control
- Merchandising standards
- Shift supervision
- Customer service
- Team coordination
- Conflict resolution
- Event coordination
Personal Information
Title: HOSTESS
Timeline
Ginna’s Employee
Scheels
08.2025 - 08.2026
Shift Lead
Extract Juicery
09.2023 - 07.2025
High School Diploma -
Edina High School