Zaynab Spain
Moove Lubrication
Lilburn ,GA
7
years of professional experience
Over 4 years of experience in delivering high-quality customer service, with honed organizational and leadership skills. Proven ability to effectively manage teams and transform chaos into structure. A strength of mine is building reliable teams with exceptional communication skills. Thrive in managing multiple priorities with a positive attitude. Always eager to take on additional responsibilities to ensure the achievement of team goals.
Work History
Customer Service Agent
1 Year 2 Months- Resolved customer inquiries and issues, enhancing overall satisfaction and loyalty.
- Processed orders efficiently, ensuring timely delivery and accuracy in transactions.
- Worked closely with AR department
- Data entry
- Collaborated with cross-functional teams to improve service delivery processes.
- Helped dispatch to route orders in a timely manner.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Manager
2 Years 1 Month- Handled Inbound and outbound calls
- Respond to emails
- Managed the pre-delivery team
- Achieve individual and department targets and expectations set out by department managers
- Handled escalated customers
- Data entry
- Managed department call volume of 70 inbound and outbound calls per day per representative and coordinated department schedules to maximize coverage during peak hours.
Caregiver
2 Years 1 Month- Provided compassionate personal care for clients, assisting with daily living activities and promoting comfort.
- Monitored client health by tracking vital signs and reporting changes to healthcare professionals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Coordinated transportation and scheduling for appointments, ensuring timely access to medical services for clients.
- Fostered positive relationships with clients, and their families.
Team Lead Crew Member
1 Year 4 Months- Supervised kitchen staff to ensure efficient meal preparation and service.
- Trained new cooks on food safety protocols and cooking techniques.
- Managed inventory levels, ordering supplies to maintain stock availability.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Education
High School Diploma
Skills
Salesforce knowledge
Customer relations
Data entry
Leadership
Adaptability
Time management
Organization
Team building
Communication skills
Training and mentoring
Timeline
Customer Service Agent
Moove Lubrication
04.2025 - 06.2026Read More
Customer Manager
Wren Kitchens
02.2023 - 03.2025Read More
Caregiver
Visiting Angels
01.2021 - 02.2023Read More
Team Lead Crew Member
Chick-fil-a
09.2019 - 01.2021Read More
Georgia Cyber Academy
High School Diploma
Read More