Zaynab Spain
Kingston,PA
Summary
Over 4 years of experience in delivering high-quality customer service, with honed organizational and leadership skills. Proven ability to effectively manage teams and transform chaos into structure. A strength of mine is building reliable teams with exceptional communication skills. Thrive in managing multiple priorities with a positive attitude. Always eager to take on additional responsibilities to ensure the achievement of team goals.
Overview
7
7
years of professional experience
Work History
Remote- Customer Service Agent
PetroChoice
Pennsylvania
04.2025 - Current
- Resolved customer inquiries and issues, enhancing overall satisfaction and loyalty.
- Processed orders efficiently, ensuring timely delivery and accuracy in transactions.
- Trained new team members on company policies and customer service protocols.
- Collaborated with cross-functional teams to improve service delivery processes.
- Communicate with dispatch to route orders in a timely manner
Customer Manager
Wren Kitchens
Hanover PA
02.2023 - 03.2025
- Handled Inbound and outbound calls
- Respond to emails
- Managed the pre-delivery team
- Achieve individual and department targets and expectations set out by department managers
- Handled escalated customers
- Managed department call volume of 70 inbound and outbound calls per day per representative and coordinated department schedules to maximize coverage during peak hours.
Work From Home Agent
Radienz Living
01.2021 - 02.2023
- Responded to client inquiries within established timelines.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Managed approximately 60 calls/emails per day.
Team Lead Crew Member
Chick-fil-a
09.2019 - 01.2021
- Prepare, assemble, and serve food to food stations
- Adaptable and flexible with working multiple positions in the kitchen
- Managed the back of the house
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
High School Diploma -
Georgia Cyber Academy
Atlanta, CA06.2019
Skills
- Salesforce knowledge
- Customer relations
- Empathetic
- Ability to remain calm when
dealing with angry customers - Leadership
- Adaptability
- Time management
- Organization
- Team building
- Communication skills
- Training and mentoring
Timeline
Remote- Customer Service Agent
PetroChoice
04.2025 - Current
Customer Manager
Wren Kitchens
02.2023 - 03.2025
Work From Home Agent
Radienz Living
01.2021 - 02.2023
Team Lead Crew Member
Chick-fil-a
09.2019 - 01.2021
High School Diploma -
Georgia Cyber Academy