Zayne Wilsey
ID
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at Crunch Fitness, through exceptional service and upselling strategies. Skilled in complaint handling and sales strategy, achieving significant improvements in member retention and conversion rates. Demonstrates goal-oriented focus and collaborative spirit, driving productivity and efficiency across teams. I am a professional wrestler looking for jobs that are of interest and could benefit towards my career in professional wrestling.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Sales Representative
Crunch Fitness
05.2024 - Current
- Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Participated in ongoing training sessions to stay updated on industry trends, products, and best practices for exceptional member support.
- Developed strong relationships with members, leading to increased loyalty and repeat business.
- Assisted in the planning and execution of promotional events, driving increased traffic and sales opportunities.
- Identified prospective clients through networking events or referrals from existing members, expanding the organization''s reach within the community.
- Enhanced customer experience by providing tailored recommendations based on individual preferences and needs.
- Improved member retention rates with timely follow-ups and personalized customer care initiatives.
- Conducted informative product demonstrations for potential customers, leading to higher conversion rates.
- Assisted in the training and onboarding of new sales representatives, sharing best practices to ensure their success within the team.
- Collaborated with team members to streamline processes, resulting in improved productivity and efficiency.
- Handled membership cancellations professionally while identifying opportunities to retain dissatisfied customers through resolution or alternative options.
Ranch Hand
The Haunted World Idaho
05.2020 - 10.2024
- Maintained equipment and ranch structures.
- Repaired equipment and animal living spaces.
- Performed repairs and preventive maintenance on equipment and property.
- Cleared brush and maintained trails to keep ranch safe and accessible for animals and people.
- Assisted laborers by loading and unloading heavy machinery and equipment.
- Built/Repaired/tear down props/buildings/structures
Member Service Representative
Pyrrhic Paintball
05.2021 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
Education
Ridgevue High School
Caldwell, IDSkills
- Goal oriented
- Upselling strategies
- Customer service
- Customer support
- Complaint handling
- Sales strategy
- Product sales
Certification
CPR/AED Certified
Timeline
Member Sales Representative
Crunch Fitness
05.2024 - Current
Member Service Representative
Pyrrhic Paintball
05.2021 - 08.2022
Ranch Hand
The Haunted World Idaho
05.2020 - 10.2024
Ridgevue High School