Z. Blanche Lott
Chesapeake,VA
Summary
Dynamic and results-oriented professional with extensive experience at Spring Oaks Capital, adept in bank reconciliation and vendor relationship management. Excelled in enhancing financial accuracy and client satisfaction, demonstrated by a high success rate in account resolutions. Skilled in fostering strong customer relations and proficient in accounting systems, consistently achieving departmental goals through effective team coaching and leadership.
Overview
10
10
years of professional experience
Work History
Accounting Specialist
Spring Oaks Capital
11.2022 - Current
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Coached, trained, and delegated tasks to multiple team members to meet specific department goals.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained integrity of general ledger and chart of accounts.
- Prepared working papers, reports and supporting documentation for audit findings.
- Trained new employees on accounting principles and company procedures.
- Tracked funds, prepared deposits and reconciled accounts.
Resolution Agent
Spring Oaks Capital
04.2022 - 11.2022
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Reviewed and executed confidential documents, contracts and disclosures.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Identified and contacted customers with overdue accounts to address payment status.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Maintained consistently high success rate of collecting on overdue accounts.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Customer Service Agent
Virginia Employment Commission
04.2021 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
Wireless Sales Associate
Wireless Advocates
08.2018 - 01.2020
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Monitored entrances and exits to promote store safety and minimize product loss.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Assisted and supported training of new sales associates.
- Replenished, faced and organized merchandise on shelving.
- Activated both contract and pre-paid wireless phones for 30 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Accepted and processed payments and purchases for new equipment using POS system.
- Maintained accurate records of sales and customer information.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Take-Out Specialist
Chipotle
01.2015 - 06.2018
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Entered orders in electronic system, drove to customer addresses to deliver food and beverages in person and processed cash and card payments on location.
- Utilized standard greetings and telephone etiquette when addressing and speaking with guests.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Engaged with guests making food and beverage decisions, advising on menu item availability, specials, and popular meal combinations and drink pairings.
- Called and updated customers on order status and alerted when menu items ran out before kitchen processed orders, making changes and suggesting alternatives to preserve customer satisfaction.
- Adhered to food and drink packaging guidelines to optimize freshness.
- Kept take-out area well-stocked to facilitate speedy service.
Education
High School Diploma -
Cherokee High School
Canton, GA05.2017
Skills
- Reporting analysis
- Vendor Relationship Management
- Bank Reconciliation
- Recordkeeping skills
- Account Reconciliation
- File Management
- Accounts Receivable
- Financial Auditing
- Account Management
- Call center experience
- Stress Tolerance
- Client Relations
- Accounting Systems
Timeline
Accounting Specialist
Spring Oaks Capital
11.2022 - Current
Resolution Agent
Spring Oaks Capital
04.2022 - 11.2022
Customer Service Agent
Virginia Employment Commission
04.2021 - 03.2022
Wireless Sales Associate
Wireless Advocates
08.2018 - 01.2020
Take-Out Specialist
Chipotle
01.2015 - 06.2018
High School Diploma -
Cherokee High School
Similar Profiles
Karen R BooneKaren R Boone
Senior Resolution Specialist at Spring Oaks CapitalSenior Resolution Specialist at Spring Oaks Capital
Natasha BillupsNatasha Billups
Collections Specialist at Spring Oaks CapitalCollections Specialist at Spring Oaks Capital
Derricka HenryDerricka Henry
Collections Specialist at Spring Oaks Capital LLCCollections Specialist at Spring Oaks Capital LLC