Summary
Overview
Work History
Education
Skills
Timeline
Generic

CRAIESHA KING

Virginia Beach

Summary

Precise Accounts Receivable Clerk with 3 years of experience in accounts receivable functions, general accounting and billing. Adept at tracking client invoices, monitoring payments and handling customer accounts. Skilled team player with strong background in fast paced environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Experienced supervisor with the ability to train and motivate staff to meet challenging performance targets and consistently satisfy customers with high-quality service. Focused on keeping the department efficient and cost-effective.

Overview

5
5
years of professional experience

Work History

Debt Collector

Spring Oaks Capital
10.2023 - Current
  • Located and notified customers of delinquent accounts by telephone.
  • Negotiated credit extensions when necessary.
  • Maintained appropriate customer service etiquette to reduce tension and facilitate beneficial outcome for all parties.
  • Monitored overdue accounts to track new payments and document continued issues.
  • Used persuasive communication skills to obtain payments from customers.
  • Educated debtors on methods for paying debts in full.
  • Arranged suitable payment options after making contact with debtors.
  • Negotiated settlements and payment agreements with customers.
  • Processed payments from debtors by phone, email and online methods.
  • Updated clients' accounts with payment details, resolving collections issues.

Accounts Receivable Clerk

Cintas
07.2020 - 07.2023
  • Maintained billing files, payments received and pending payment files.
  • Calculated and totaled unpaid invoices and updated receivables log by resolving authorized deductions and entering adjusting entries.
  • Worked in close collaboration with cross-functional teams to initiate cash collection efforts and accounts reconciliation.
  • Compiled and shared reports with management on pending payments, accounting, and statements involving aging reports and month-end closing reports.
  • Cross-checked and verified accuracy of invoices and requisition forms before sharing with clients.
  • Assessed needs generating options and implemented solutions in line with clients' requirements.

Education

High School Diploma -

I.C. Norcom High School
Portsmouth, Virginia

Skills

  • Customer service support
  • Account resolution
  • Statement review
  • Complaint resolution
  • Updating spreadsheets
  • Ledger management
  • Client relations
  • SAP software
  • Teamwork
  • Analytical thinking
  • Task prioritization

Timeline

Debt Collector

Spring Oaks Capital
10.2023 - Current

Accounts Receivable Clerk

Cintas
07.2020 - 07.2023

High School Diploma -

I.C. Norcom High School

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