Dana Rael
Huntington Beach,Ca
Summary
With over 8 years of experience, I have developed expertise in optimizing debt recovery and strengthening client relationships. My skills in time management, chart auditing, and benefit verification consistently lead to improved operational efficiency and compliance. I am proud of my analytical approach to refining financial strategies and fostering a supportive work environment.
Overview
8
8
years of professional experience
Work History
Debt Collector
Pacific Coastal Mitigation
08.2016 - Current
- Negotiate settlements to enhance client satisfaction and financial outcomes.
- Conduct research to refine financial strategies and optimize debt recovery.
- Manage accounts and maintain strong client relationships for improved collection rates.
- Lead team training to boost collection efficiency and client interaction quality.
- Analyze payment trends to develop strategies for effective debt recovery.
- Reduced delinquency rates through proactive outreach and personalized payment plan solutions for clients.
Graveyard Support Staff
Newport Beach Recovery
07.2018 - 01.2020
- Ensured client accountability and wellbeing through regular checks and documentation.
- Conducted comprehensive intake assessments and managed chart audits effectively.
- Streamlined intake and discharge processes, enhancing operational efficiency.
- Maintained accurate health records and medication inventories, ensuring compliance.
- Utilized Best Notes system for precise data entry and client progress tracking.
- Conducted thorough intake assessments and benefit verifications, ensuring accurate client documentation and maintaining high standards of health record management.
Graveyard Support Staff
New Life Detox
08.2017 - 07.2018
- Ensured client presence and health status, enhancing safety and care standards.
- Managed health records and conducted precise chart audits, improving documentation accuracy.
- Verified benefits and maintained medication inventory, ensuring compliance and readiness.
- Prepared facility for tours, demonstrating operational excellence and client satisfaction.
- Implemented efficient organizational systems, enhancing time management and streamlining operations. Performed thorough chart audits to ensure compliance.
- Coordinated with team members to maintain tour readiness and Kipu proficiency. Contributed to a cohesive work environment, fostering client trust.
Education
GED -
SIERRA HIGH CONTINUAL EDUCATION
Truckee, CA05.2011
Skills
- Recovery Support
- Advocacy
- Information Provision
- Support Services
- Wellness Promotion
- Skill-Building
- Customer Service
- Fast Learner
- Ability to Take Direction
- Punctuality
- Boundaries
- Ethics
- Team Player
- Goal Oriented
- Focused
- Professionalism
- High Stress Situations
References
- Melyssa Briley, 714-366-2237
- Amie Chapman, 657-331-0400
- Harlan Homewood, 562-536-1308
Timeline
Graveyard Support Staff
Newport Beach Recovery
07.2018 - 01.2020
Graveyard Support Staff
New Life Detox
08.2017 - 07.2018
Debt Collector
Pacific Coastal Mitigation
08.2016 - Current
GED -
SIERRA HIGH CONTINUAL EDUCATION
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