Zachary Cowan
Chateaugay
Summary
Professional with strong background in maintaining safety and security in correctional facilities. Proven ability to manage challenging situations with calm and assertive approach. Skilled in conflict resolution, surveillance, and enforcing regulations. Known for reliability, adaptability, and effective teamwork in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Correction Officer
NYSDOCCS
08.2021 - 03.2025
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Conducted pat downs and strip searches of inmates and cell searches prevent contraband from entering facility.
- Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
- Investigated and responded to incidents of inmate misconduct, emergency situations, and hostile situations, using de-escalation and/or the appropriate force per department directives.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Reduced escape attempts, crimes, and other hazardous activity through close observation and situational awareness.
- Ensured accurate record-keeping by diligently documenting incidents, medical issues, and logs.
- Drove department vehicles to transport inmates to other facilities, courtrooms, and hospitals.
- Made rounds at specified intervals and conducted head counts.
Distribution Center Lead
Country Malt Group
05.2021 - 08.2021
- Supervising staff, ensuring completion of daily/weekly/monthly tasks and goals/orders while
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations with employees.
- Demonstrated strong leadership abilities while serving as shift supervisor, coordinating employee assignments, resolving conflicts among staff members, and providing feedback.
Distribution Center Associate
Country Malt Group
10.2020 - 05.2021
- Prioritized tasks effectively to meet deadlines while maintaining high-quality performance under pressure.
- Operated various types of equipment including forklifts, pallet jacks, and hand trucks for efficient material handling within the facility.
- Ensured accurate inventory counts through regular cycle counting and system updates.
- Assisted in training new associates, sharing knowledge of best practices for successful operations.
- Improved order processing efficiency by accurately picking and packing items.
- Kept work areas neat, clean and free from debris.
- Documented inventory movements in WMS using handheld scanners.
Cook and Delivery Driver
Wendy's Quick Stop
09.2017 - 10.2020
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Improved customer satisfaction by ensuring timely and accurate deliveries of food.
Head Cook and Manager
Harrigan’s Fast Food and Soft Ice Cream
07.2016 - 09.2020
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Managed and trained kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
- Developed new menu items for increased customer satisfaction and repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
-
NYSDOCCS Training Academy
Albany, NY10.2021
Bachelor of Arts - Criminal Justice
State University of New York At Plattsburgh
PLATTSBURGH, NY12.2019
High School Diploma -
Chateaugay Central School
CHATEAUGAY, NY06.2016
Skills
- Safety and security procedures
- Interpersonal communication skills
- Emergency response
- Inmate supervision and employee supervision
- De-escalation techniques
- First aid and CPR certified
- Organization and time management
- Policy enforcement
- Restraint techniques
- Surveillance
- Leadership qualities
- Trained in defensive tactics
Timeline
Correction Officer
NYSDOCCS
08.2021 - 03.2025
Distribution Center Lead
Country Malt Group
05.2021 - 08.2021
Distribution Center Associate
Country Malt Group
10.2020 - 05.2021
Cook and Delivery Driver
Wendy's Quick Stop
09.2017 - 10.2020
Head Cook and Manager
Harrigan’s Fast Food and Soft Ice Cream
07.2016 - 09.2020
-
NYSDOCCS Training Academy
Bachelor of Arts - Criminal Justice
State University of New York At Plattsburgh
High School Diploma -
Chateaugay Central School
Similar Profiles
Adam WhiteAdam White
Correctional Officer at NYSDOCCSCorrectional Officer at NYSDOCCS
Danielle LetinaDanielle Letina
Correction Officer at NYSDOCCSCorrection Officer at NYSDOCCS
Jonathan PerkinsJonathan Perkins
Correctional Officer at NYSDOCCSCorrectional Officer at NYSDOCCS
Craig RogersCraig Rogers
Corrections Officer at NYSDOCCSCorrections Officer at NYSDOCCS
Blayke TurcotteBlayke Turcotte
PowerLine Clearance Treeman at IBEW 1249 Electrical UnionPowerLine Clearance Treeman at IBEW 1249 Electrical Union