Brittany Gifford
Tri-Creek School
Lowell,IN
18
years of professional experience
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Work History
Teacher's Assistant
3 Years 10 Months- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Maintained safety and security by overseeing students in recess environments.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
Customer Care Representative
6 Months- Resolved customer inquiries through multiple communication channels, ensuring satisfaction and timely responses.
- Document all customer correspondence and maintain confidential records of patient information.
- Collaborate with team members and other departments to address service issues and improve outcomes.
- Actively listen and be an advocate for customers, understand their needs and provide guidance and support
Pharmacy Technician
2 Months- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Coordinated verification and filling of more than 80 daily prescriptions in high-volume community pharmacy environment.
Phlebotomist
10 Months- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Receptionist/ Building Supervisor
4 Years 1 Month- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Attend meeting and trainings as needed
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Child Care
4 Years 2 Months- Cared for children ages 5 to 12 in nurturing and age-appropriate way.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
Education
Certification - Pharmacy Tech
Certification - Phlebotomy
Diploma
Skills
Good work ethic
Willingness to learn
Communication skills
Team work skills
Leadership experience
Work safe and efficiently
Positive attitude
Computer skills
Timeline
Customer Care Representative
CVS
02.2025 - 08.2025Read More
Teacher's Assistant
Tri-Creek School
08.2022 - CurrentRead More
Pharmacy Technician
Walgreens
07.2022 - 09.2022Read More
Phlebotomist
Alverno Laboratory
05.2016 - 03.2017Read More
Receptionist/ Building Supervisor
Southlake YMCA
08.2012 - 09.2016Read More
Child Care
Southlake YMCA
06.2008 - 08.2012Read More
Lowell Senior High School
Diploma
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In Training
Certification from Phlebotomy
Read More
Pharmacy
Certification from Pharmacy Tech
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