ZeBrina Livingston
Savannah,GA
Summary
I am Detail-oriented professional with 7 years of experience and a proven knowledge of customer retention, strategic business planning and vendor sourcing. Aiming to leverage my abilities to successfully fill the Customer Service Representative role at your company. Focused student with knowledge of customer service, data entry and records management. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as detail-oriented by my peers, I can be relied upon to help your company achieve its goals. Focused professional with experience in multi-site call center management, process simplifications and service benchmarks. Frequently praised as detail-oriented by peers, I can be relied upon to help your company achieve its goals. Detail-oriented professional with experience in records management, Microsoft Office and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shipping Clerk Administrative Assistant
NFI Industries
Savannah, GA
03.2023 - Current
- Coordinated shipping schedules to ensure timely dispatch of goods.
- Processed incoming and outgoing shipments using warehouse management systems.
- Managed inventory records, ensuring accuracy in stock levels and location tracking.
- Collaborated with freight carriers to optimize transportation efficiency and cost-effectiveness.
- Implemented safety protocols in shipping operations to enhance workplace compliance.
- Led initiatives to improve documentation accuracy, enhancing overall operational efficiency.
- Enhanced productivity, training new team members on shipping procedures and administrative tasks.
- Assisted in the implementation of new software systems to streamline administrative tasks and improve overall efficiency in the shipping department.
- Expedited urgent shipments by prioritizing tasks and communicating effectively with all parties involved.
- Maintained clear communication channels with clients to provide updates on shipment status, resolving any issues promptly.
Inventory Cycle Counter
NFI Industries
Savannah, GA
03.2023 - 06.2024
- Conducted regular inventory counts to ensure accuracy and compliance with company standards.
- Identified discrepancies in inventory records, implementing corrective actions to enhance data integrity.
- Trained new staff on inventory management procedures and best practices for cycle counting.
- Collaborated with warehouse team to optimize storage layouts and improve accessibility of stock items.
- Utilized warehouse management systems to track inventory levels and generate reports for management review.
- Developed and implemented improved inventory tracking processes, reducing count variances significantly.
- Collaborated with team members to ensure accurate, timely completion of inventory counts and reports.
- Identified damaged or missing products during cycle counts, initiating appropriate corrective actions to maintain accurate inventory records.
- Provided support during internal and external audits related to inventory management practices within the company.
- Supported warehouse operations by assisting with receiving, stocking, picking, packing, shipping, and other tasks as needed.
- Effectively communicated findings from cycle counts to relevant departments for quick resolution of discrepancies or issues identified during the process.
Receiving Clerk
Dollar Tree Distribution
01.2018 - 03.2023
- Determined shipping methods, routes, and rates for materials.
- Recorded shipment data for reporting, accounting, and recordkeeping purposes.
- Prepared work orders, bills of lading and shipping orders to route materials.
- Packed, sealed, labeled, and affixed postage to prepare materials for shipping.
- Corresponded with establishment representatives to rectify problems, such as damage, shortages and nonconformance to specifications.
- Responded quickly to meet customer needs and resolve problems.
- Worked with coworkers to complete tasks.
Hostess
Jalapenos
01.2016 - 2024
- Answered phone calls to take reservations and address guest questions and concerns.
- Adhered to sanitation and safety control policies to protect establishment and patrons.
- Reviewed work procedures and operational problems, determining ways to improve service.
- Delivered and refilled beverages and addressed requests for extra condiments and place settings.
- Stocked service areas with supplies to deliver faster service to guests.
- Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution.
- Observed food handling and sanitation requirements to reduce risks.
- Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers.
- Observed guest needs throughout dining experience, driving high-quality service.
- Helped FOH team members, maintaining positive working relationships.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment.
- Monitored restaurant activity to determine seating and dining flow.
- Processed phone and online orders, keeping food hot and fresh until picked up.
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
- Prepared cash receipts after close, facilitating bank deposits.
Customer Service Cashier
Spirit Halloween Store
01.2018 - 01.2019
- Counted cash drawers at beginning of shifts to verify correct amounts.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Helped customers locate merchandise.
- Processed merchandise returns and exchanges.
- Arranged and replenished displays and merchandise racks to maintain store appearance.
- Provided product information and resolved concerns to assist customers.
- Bagged or boxed merchandise and prepared packages for shipment.
- Met deadlines while maintaining high-quality deliverables.
Manager
Pizza Hut
01.2013 - 01.2018
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Drove continuous improvement and service delivery excellence using effective processes, workflow and technology.
- Accomplished department objectives by managing staff and evaluating activities.
- Analyzed and resolved quality and customer service issues, recommending system improvements.
- Accomplished financial objectives by forecasting requirements and initiating corrective actions.
- Delegated tasks, freeing up time to focus on higher-value activities.
- Communicated plans and actions to meet departmental goals.
Administrative Assistant
Courier Express Warehouse
01.2011 - 01.2018
- Prepared purchase requisitions and requests for payment, informing managers of resources required.
- Maintained calendars and schedules to set appointments for management team.
- Provided cross-coverage support for other administrative personnel.
- Proofread and edited correspondence to fix typographical errors or mistakes in grammar.
- Resolved issues, escalating major conflicts and concerns to appropriate personnel.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Maintained files and filing, keeping sensitive information confidential.
- Maintained office inventory by assisting with supply orders.
- Supported information security and integrity with well-organized filing systems and databases.
Education
High School Diploma - undefined
Alfred E. Beach High School
05.2016
Skills
- Assisted in conducting monthly audits to verify packing accuracy and scanning processes Helped maintain organized records of audit findings Supported team efforts in improving packing efficiency
- Executed comprehensive document preparation processes to ensure accuracy and compliance
- Established performance goals to drive team productivity and accountability
- Streamlined shipping methods to enhance operational efficiency
- Executed thorough order verification processes to ensure accuracy and compliance
- Executed cash register operations to ensure accurate and efficient transaction processing
ACTIVITIES
Results-oriented professional with experience in mass merchants, merchandising and preferred customer management. Frequently praised as focused by peers, I can be relied upon to help your company achieve its goals. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Diligent professional with 5 years of experience and a proven knowledge of pricing, retail sales and security operations. Aiming to leverage my abilities to successfully fill the Receiving Clerk role at your company. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Certification
- Microsoft Excel
- Microsoft word
- Stock Picker
- Stand up Forklift
- Electric Pallet Jack EPJ
- Electric Stand up rider PR
Timeline
Shipping Clerk Administrative Assistant
NFI Industries
03.2023 - Current
Inventory Cycle Counter
NFI Industries
03.2023 - 06.2024
Receiving Clerk
Dollar Tree Distribution
01.2018 - 03.2023
Customer Service Cashier
Spirit Halloween Store
01.2018 - 01.2019
Hostess
Jalapenos
01.2016 - 2024
Manager
Pizza Hut
01.2013 - 01.2018
Administrative Assistant
Courier Express Warehouse
01.2011 - 01.2018
High School Diploma - undefined
Alfred E. Beach High School