Websites
Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Zechariah Richardson

Virginia Beach,VA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Member Service Representative

Planet Fitness
11.2021 - Current
  • Managed and resolved concerns, problems or issues to avoid closing delays.
  • Communicated with potential customers to assess business goals and build rapport.
  • Responded to customer inquiries and researched answers to questions.
  • Documented waivers, exceptions or deviations from policy.
  • Delivered excellent customer service by identifying needs and recommending custom solutions.
  • Reviewed new account applications to verify eligibility of prospective members.
  • Supported customers with online billing, access and account issues.

Sales Associate

Jack Rabbit Self Storage
03.2020 - 10.2021
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Explained policies and reviewed documentation to obtain signatures.
  • Updated and maintained rental agreement files and documents.
  • Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
  • Obtained prompt payments for open bills by interacting with appropriate parties.

Education

Associate of Science - Business Administration

Tidewater Community College
08.2020

Bachelor of Science - Cybersecurity

Old Dominion University

Skills

  • Javascript
  • Linux Server
  • Data Security
  • Best Practices Implementation
  • Critical Thinking Skills

Timeline

Member Service Representative

Planet Fitness
11.2021 - Current

Sales Associate

Jack Rabbit Self Storage
03.2020 - 10.2021

Associate of Science - Business Administration

Tidewater Community College

Bachelor of Science - Cybersecurity

Old Dominion University

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Zechariah Richardson