Zedrik Valdez
Clayton,CA
Summary
Reliable and disciplined professional with strong communication and problem-solving skills. Experienced in working effectively under pressure, maintaining attention to detail, and contributing to team-oriented environments. Committed to integrity, accountability, and providing respectful, community-focused service in all situations.
Overview
8
8
years of professional experience
Work History
Boba Barista
T4
Clayton, CA
05.2024 - Current
- Engaged with customers to provide exceptional service and product recommendations.
- Implemented feedback from customers to improve service quality and menu offerings.
- Trained new staff on drink preparation techniques and customer service protocols.
- Greeted customers and answered questions about menu items.
- Maintained calm demeanor during high-volume periods and special events.
Boba Barista
Munchy's Lounge
Clayton, CA
09.2023 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Able to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Implemented new drink recipes based on customer feedback and seasonal ingredients.
- Would make boba, take food orders, and clean.
- Greeted customers and answered questions about menu items.
Customer Service Associate/Cashier
Loop Neighborhood Market
San Pablo, CA
08.2022 - 12.2022
- Resolved customer complaints promptly to ensure satisfaction levels remain high.
- Provided excellent customer service by listening to customer needs and responding accordingly.
- Addressed customer complaints in a timely manner while maintaining a professional attitude.
- Performed daily opening and closing duties such as counting money, balancing cash drawers, and organizing paperwork.
Crew Member
ColdStone
Pinole, CA
01.2019 - 12.2020
- Provided excellent customer service during busy shifts.
- Opened and closed the stores
- Managed time efficiently in order to complete all tasks.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Resolved customer complaints in a professional manner.
Swimming Instructor
Contra Costa College
San Pablo, CA
01.2018 - 12.2019
- Taught swim lessons to kids/teens.
- Enforced pool rules, regulations, and safety guidelines.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Recognized danger and reacted calmly to mitigate risk.
Education
High School Diploma -
Pinole Valley High School & Vista Highs School
2625 Barnard St, Richmond, CA 9480601.2022
Some College (No Degree) - Allied Health
Diablo Valley College
Pleasant Hill, CASkills
- Determined
- Computer skills
- Organization and time management
- Multitasking
- Task prioritization
- Active listening
- Good communication
- Conflict resolution
- Empathy
- Adaptability
- Continuous improvement
- Negotiation skills
Languages
Spanish, Professional Working
Languages
Spanish
Limited
Timeline
Boba Barista
T4
05.2024 - Current
Boba Barista
Munchy's Lounge
09.2023 - 10.2023
Customer Service Associate/Cashier
Loop Neighborhood Market
08.2022 - 12.2022
Crew Member
ColdStone
01.2019 - 12.2020
Swimming Instructor
Contra Costa College
01.2018 - 12.2019
High School Diploma -
Pinole Valley High School & Vista Highs School
Some College (No Degree) - Allied Health
Diablo Valley College