ZEEL JARIWALA
Alpharetta,GA
Summary
Results-driven hotel owner with expertise in effective leadership, revenue management, and guest relations. Proven track record of enhancing guest satisfaction and driving business growth through strategic marketing and operational excellence.
Dynamic hotel professional with extensive experience in operations management and staff training. Known for implementing cost control measures and improving guest experiences, resulting in year-over-year revenue growth and enhanced team performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hotel Owner
ATL WINDWARD LLC DBA SONESTA ES
Alpharetta, GA
11.2025 - Current
- Enrolled in ongoing training for effective utilization of StayNTouch cloud-based (PMS) property management system for owner access and General Manager.
- Led operational management to enhance guest satisfaction and streamline service delivery meanwhile going through transition.
- Managed daily activities of a 105-unit property, including oversight of 8 exterior buildings and services for extended stay guests.
- Oversaw property management transition 4 months ago as we get ready to take over the property focusing on owner access training and providing support to general manager for effective property acclimatization.
- Facilitated property financing by partnering with broker and leveraging SBA 7(a) loan to strengthen financial resources.
- Oversaw facility maintenance, ensuring compliance with health and safety regulations.
- Analyzed market trends to inform strategic pricing decisions and promotional strategies.
- Orchestrated preparations for FIFA World Cup 2026 at Mercedes-Benz Stadium to maximize occupancy and revenue.
- Continuously improved food and beverage offerings through menu updates, staff training, and regular quality checks.
- Prepared monthly financial statements and reports to ensure compliance with accounting standards.
Hotel General Manager
MAA BHAVANI LLC DBA MOTEL 6
Slidell, LA
02.2024 - 12.2025
- Delivered in-depth training sessions for General Manager on HotelKey PMS within G6 Portal to optimize hotel management processes.
- Executed strategic marketing efforts for Mardi Gras festival, enhancing revenue by 30% in monthly transactions.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Managed extensive renovations on a 156-unit property, successfully reopening all 52 previously blocked rooms within a two-month timeframe.
- Revamped and did PIP evaluation for all OTA websites, including Booking.com and Expedia, to enhance marketing strategy and increase visibility.
- Drove business growth through improved landscaping and streamlined maintenance processes, ensuring optimal performance. Business growth was 21.67% up in revenue year to year.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Oversaw day-to-day operations of 156-room hotel with staff of 25 employees.
- Administered HR and payroll processes, maintaining accurate employee records and timely compensation.
- Created and managed accurate occupancy forecasts and budgets.
- Evaluated and promptly resolved lodging facility operational issues.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Increased customer service ratings through personable service.
Hotel Operator and Owner
NBB BROTHERS LLC DBA VILLAGE HAVEN INN
Clarence, NY
08.2020 - 08.2023
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets for an independent property located in Clarence town in Up-State New York which goes by Village Haven Inn
- Executed maintenance and renovation tasks to ensure optimal functionality and aesthetic appeal of this 32-room boutique hotel.
- Assisted in daily operations of family-owned business by managing front desk services 24/7. Supported housekeeping, laundry, and maintenance tasks to ensure property upkeep. Collaborated with father to oversee ground operations effectively.
- Directed operations for 32-unit property with a focus on maintenance and front desk management by me. Supervised housekeeping and laundry services by my parents while sister handled front office responsibilities. Collaborated with family to ensure efficient property management. Only 4 employee worked throughout the period because it was owned by my Dad.
- Handled comprehensive property oversight and management tasks while balancing responsibilities at another job for increased income.
- Managed reservations, cancellations, and billing inquiries accurately and efficiently.
- Maintained accurate inventory levels for hotel supplies, minimizing waste and maximizing cost efficiency.
Hotel General Manager
ERIE HOSPITALITY LLC DBA QUALITY INN
Hamburg, NY
05.2022 - 07.2023
- Completed General Manager certification for ChoiceAdvantage, focusing on improving service quality and operational efficiency at Quality Inn by Choice.
- Oversaw daily operations to ensure seamless guest experiences and adherence to service standards.
- Managed comprehensive payroll tasks through HR assistance, ensuring compliance and efficiency.
- Implemented cost control measures to optimize budget management and reduce operational expenses.
- Coordinated with vendors and suppliers to maintain inventory levels and streamline procurement processes.
- Conducted regular inspections of facilities to uphold cleanliness and safety standards throughout the hotel.
- Hotel was just 5-10 minutes away from Buffalo Bills Highmark stadium located in Hamburg , Upstate NY so this helped me alot in learning more about group special rate and group booking and also through this we increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk by attest 26% year to year growth.
- Oversaw renovations and refurbishments, ensuring minimal disruption to guests while enhancing overall property aesthetics and functionality.
Front Desk Manager
RIDGE LEA HOTEL LLCS DBA LAQUINTA INN
Amherst, NY
09.2021 - 04.2022
- Acquired proficiency and certification in Sabre SynXis PMS system through targeted training, optimizing front desk management at La Quinta by Wyndham.
- 85 unit property with all frontdesk responsibilities and over looking night audit paperwork and all transaction reported on Shiftmanager was my duty.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained staff on customer service protocols to enhance guest satisfaction and service quality.
- Resolved guest inquiries and complaints promptly, maintaining high levels of customer satisfaction.
- Utilized property management systems to track reservations and streamline administrative tasks effectively.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Warehouse Worker
Amazon
Tonawanda, NY
09.2020 - 12.2020
- Operated forklifts and pallet jacks to transport goods efficiently throughout the warehouse.
- Selected and packed customer orders accurately to ensure timely delivery.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assisted in inventory management by conducting regular stock counts and reporting discrepancies.
- Consistently lifted materials weighing as much as 50 pounds.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
BVM Engineering College
Anand , Gujarat , India 08-2020
Skills
- Effective leadership
- Team building and motivation
- Hospitality industry
- Staff training and development
- Property management
- Guest relations
- Revenue management
- Marketing and promotion
- Maintenance coordination
- Inventory management
- Professionalism
- Interviewing and hiring
- Front desk management
- Room inspections
Certification
- Certified Front Desk Manager, LaQuinta Inn by Wyndham.
(9-19-2021 to 4-30-2022)
- Certified General Manager, Quality Inn by Choice.
(5-1-2022 to 7-22-2023)
- Certified General Manager, Motel 6 by G6.
(2-9-2024 to 12-31-2025)
- Hotel Sonesta ES Owner License
(11-25-25 to Present.)
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Hotel Owner
ATL WINDWARD LLC DBA SONESTA ES
11.2025 - Current
Hotel General Manager
MAA BHAVANI LLC DBA MOTEL 6
02.2024 - 12.2025
Hotel General Manager
ERIE HOSPITALITY LLC DBA QUALITY INN
05.2022 - 07.2023
Front Desk Manager
RIDGE LEA HOTEL LLCS DBA LAQUINTA INN
09.2021 - 04.2022
Warehouse Worker
Amazon
09.2020 - 12.2020
Hotel Operator and Owner
NBB BROTHERS LLC DBA VILLAGE HAVEN INN
08.2020 - 08.2023
Bachelor of Science - Electrical, Electronics And Communications Engineering
BVM Engineering College