Zehra Hussain
Gilberts,IL
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
8
8
years of professional experience
Work History
Senior Banker
Bank of America
09.2022 - Current
- Developed and maintained strong relationships with customers to ensure their financial needs were met
- Identified customer needs and recommended appropriate financial solutions
- Conducted detailed analysis of customer financial accounts to identify cross-selling opportunities
- Educated customers on how to use online banking services effectively
- Processed applications for new accounts including verifying identity documents and collecting signatures.
- Developed long-lasting relationships with clients, resulting in expanded customer base and increased referrals.
- Resolved complex customer issues, resulting in increased trust and loyalty among clients.
- Conducted financial reviews with clients to identify opportunities for additional product offerings or improvements in their current situation.
Financial Assistance
PNC Bank
02.2018 - 03.2021
- Build productive relationships with referral partners
- Cross-selling and making referrals to bank partners
- Processed deposits, withdrawals, loan payments, and other financial transactions
- Explained banking products and services to potential customers
- Answered telephone inquiries regarding account balances, fees, or general information
- Helped customers open and close accounts, apply for loans, and make sound financial decisions.
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
Sales Associate
Lord & Taylor
05.2016 - 09.2017
- Worked in all departments as floating sales associate
- Processing transactions and cash handling on register
- Controlled inventory in store
- Greeted customers and provided exceptional customer service
- Handled customer complaints in professional manner
- Maintained friendly and professional demeanor while interacting with customers and colleagues alike
- Processed returns and exchanges quickly and efficiently while ensuring customer satisfaction.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
T.J.Maxx
03.2016 - 08.2017
- Processing transactions and cash handling on register
- Backroom processing inventory
- Provided accurate information about products, prices, and services
- Assisted customers with product selection, sizing, and styling
- Built relationships with customers to encourage repeat business
- Maintained up-to-date knowledge of store merchandise and policies
- Handled customer complaints in professional manner
- Maintained cleanliness of store environment including floors, windows, displays
- Helped customers find specific products, answered questions, and offered product advice.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Bachelor of Arts (B.A.) -
Columbia College
Missouri City, MO08.2024
Associate in Graphic Design -
Elgin Community College
South Elgin, IL01.2019
Skills
- Providing high-quality care
- Cash handling
- Communication skills
- Time management
- Multitasking
- Attention to detail
- Microsoft Word
- Microsoft Excel
- Microsoft Power
- Adobe Photoshop
- Problem solving
- Product and service sales
Languages
English
Urdu
Hindi
Timeline
Senior Banker
Bank of America
09.2022 - Current
Financial Assistance
PNC Bank
02.2018 - 03.2021
Sales Associate
Lord & Taylor
05.2016 - 09.2017
Sales Associate
T.J.Maxx
03.2016 - 08.2017
Bachelor of Arts (B.A.) -
Columbia College
Associate in Graphic Design -
Elgin Community College
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