Zeinab Alsaid Kassem
Dearborn Heights
Summary
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain patient demographic, efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Dr. Firas Zahwe, Dr. Tarek Makki
Ascension Macomb- Oakland Hospital, Warren Campus.
10.2023 - Current
- Travel with the doctors to 3 different hospitals.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Answered telephone calls to offer office information, answer questions.
Front Desk Medical Receptionist
Dr. Firas Zahwe, Dr. Tarek Makki
Ascension Macomb- Oakland Hospital, Warren Campus
10.2023 - Current
- Travel with the doctors to 3 different hospitals.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Customer Service Cashier
Ali Saad
Papaya Fruit Market
06.2020 - 04.2023
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
Education
Associate of Science - Diagnostic Medical Sonography
Henry Ford College
Dearborn, MI05-2029
Associate of Science - Diagnostic Medical Sonography
Schoolcraft College
Livonia, MI05-2029
Certificate - Medical Assistant
Phlebotomy Career Training
15340 Michigan Ave, Dearborn, Mi 4812608-2023
Certificate - Phlebotomy Technician
Phlebotomy Career Training
15340 Michigan Ave, Dearborn, Mi 4812608-2023
Certificate - ECG Technician
Phlebotomy Career Training
15340 Michigan Ave, Dearborn, Mi 4812608-2023
Skills
- Learning fast
- Taking Vital signs (BP, Pulse, ETC)
- Assisting with medical procedures
- Phlebotomy Tech
- ECG testing
- EMR / EHR
- Medical records management
- Data entry
- Insurance verification
- Effective communication with patients
- Maintaining accurate medical documentation
Languages
Arabic
Native or Bilingual
French
Elementary
Timeline
Medical Assistant
Dr. Firas Zahwe, Dr. Tarek Makki
10.2023 - Current
Front Desk Medical Receptionist
Dr. Firas Zahwe, Dr. Tarek Makki
10.2023 - Current
Customer Service Cashier
Ali Saad
06.2020 - 04.2023
Associate of Science - Diagnostic Medical Sonography
Henry Ford College
Associate of Science - Diagnostic Medical Sonography
Schoolcraft College
Certificate - Medical Assistant
Phlebotomy Career Training
Certificate - Phlebotomy Technician
Phlebotomy Career Training
Certificate - ECG Technician
Phlebotomy Career Training