Zeinab Bamba
IT SUPPORT SPECIALIST
Germantown,MD
Summary
Customer-focused professional dedicated to delivering exceptional service and enhancing customer satisfaction. Proven ability to address concerns effectively through strong interpersonal skills. Committed to driving positive outcomes in customer interactions.
Overview
5
5
years of professional experience
Work History
IT Support Specialist
ABBTECH
02.2022 - 03.2025
- Resolved network connectivity and access issues for users through effective troubleshooting.
- Provided technical support for hardware and software across multiple platforms.
- Documented support requests and resolutions in ticketing system for future reference.
- Delivered remote assistance using screen sharing and control tools for technical issues.
- Troubleshot hardware problems, coordinating with service providers for repairs.
- Managed customer account setups, configurations, and security settings adjustments.
- Escalated complex issues to senior staff, ensuring thorough follow-up until resolution.
- Maintained knowledge of technology trends to enhance support effectiveness.
Medical Assistant
Gendal Family Practice
Gaithersburg
01.2020 - 02.2022
- Streamlined patient flow by scheduling appointments and coordinating follow-up care.
- Assisted healthcare providers in conducting patient examinations and procedures.
- Organized examination rooms by sanitizing equipment and arranging necessary supplies.
- Collected vital signs and medical histories for thorough documentation.
- Educated patients on medication instructions and treatment plans effectively.
- Collaborated with medical professionals to improve patient care initiatives.
- Maintained accurate inventory of medical supplies, placing restock orders as needed.
- Processed payments and managed administrative tasks to support office operations.
Education
Some College (No Degree) - Information Technology
Western Governors University
Salt Lake City, UTCertified Medical Assistant - Medical Technology
Fortis College
Landover, MDSkills
- Technical assistance and issue resolution
- Patient care expertise
- Client service excellence
- Network analysis
- Scheduling appointments
- Billing and data management
- Clear communication abilities
- Customer-focused mindset
- Understanding of internet functionality
Languages
French
Native/ Bilingual
Affiliations
- COOKING
- READING
References
References available upon request.
Timeline
IT Support Specialist
ABBTECH
02.2022 - 03.2025
Medical Assistant
Gendal Family Practice
01.2020 - 02.2022
Some College (No Degree) - Information Technology
Western Governors University
Certified Medical Assistant - Medical Technology
Fortis College
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