Zeinab Elkhalifa
Summary
ASU B.S. alumni and current ASU MSN student. Dedicated and compassionate healthcare professional with over 3 years of experience working in patient-centered environments. Strong ability to communicate effectively with patients, families, and interdisciplinary teams, and dedicated to providing the highest standard of care.
Overview
5
5
years of professional experience
Work History
Patient Care Assistant
Banner Baywood Medical Center
Mesa, AZ
07.2023 - Current
- Conduct removal of IV lines, monitoring patients' glucose and vital signs; ensuring patient safety while adhering to infection control protocols
- Assisted in maintaining accurate records including charts and documentation related to patient care.
Caregiver
Personal Caregiver
Chandler, AZ
12.2020 - Current
- Provide direct patient care which includes medication management, meal planning, mobility assistance, and personal care
- Provide patient with acute physical activity as well as doctor appointment transportation
Customer Service Representative
Microsoft
Tempe, AZ
02.2021 - 07.2022
- Analyzed issues and identified methods for quick resolution
- Provided support via phone, email, live chat, and web teleconferences.
Quality Assurance Analyst
Microsoft
Tempe, AZ
12.2021 - 07.2022
- Conducted internal audits and supervised teams to ensure adherence to QA standards while providing constructive feedback to enhance service excellence
- Oversaw training programs for the team, fostering continuous improvement and teamwork to achieve higher-quality service delivery
Sunday School Teacher
Arizona Cultural Academy
Phoenix, AZ
05.2020 - 08.2021
- Designed and delivered engaging lessons for children aged 4-10, fostering their spiritual growth, moral development, and interpersonal skills within a supportive and nurturing learning environment
Volunteer
Memorial Herman Hospital
Houston, TX
01.2019 - 06.2019
- Working with RNs, documented information in patient charts and communicated status updates to interdisciplinary care team.
- Supported nursing staff by working on a variety of projects to enhance department.
Education
Master of Science - Masters of Science in Nursing
Arizona State University
Tempe, AZ08-2025
Bachelor of Science - Psychology
Arizona State University
Phoenix, AZ12.2023
High School Diploma -
Iman Academy Southwest
Houston, TX01.2020
Skills
- Certified Nurse Assistant
- BLS First Aid, & CPR Certified
- Bi-Lingual
- Teamwork & Collaboration Skills
- Leadership Skills
- Microsoft Software Skills
Timeline
Patient Care Assistant
Banner Baywood Medical Center
07.2023 - Current
Quality Assurance Analyst
Microsoft
12.2021 - 07.2022
Customer Service Representative
Microsoft
02.2021 - 07.2022
Caregiver
Personal Caregiver
12.2020 - Current
Sunday School Teacher
Arizona Cultural Academy
05.2020 - 08.2021
Volunteer
Memorial Herman Hospital
01.2019 - 06.2019
Master of Science - Masters of Science in Nursing
Arizona State University
Bachelor of Science - Psychology
Arizona State University
High School Diploma -
Iman Academy Southwest
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